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The Dark Side of Service Leaders

In: Dark Sides of Organizational Behavior and Leadership

Author

Listed:
  • Daniel Shek
  • Po Chung
  • Diya Dou

Abstract

The rapid growth of service economies calls for effective service leaders. According to Po Chung (Co-founder of DHL International and Chairman Emeritus of DHL Express (Hong Kong) Limited), effective service leaders should possess competence, character and care (3Cs). In addition, a lack of these qualities constitutes the dark side of service leadership. In this chapter, the dark side of service leadership is examined at three levels. First, "viruses" in leadership are examined through the lens of the Service Leadership Theory. Second, attributes of the dark side of leadership with particular reference to problems in competence, character and care based on the existing scientific literature are outlined. Finally, the dark side of service leadership with reference to Confucian virtues is addressed.

Suggested Citation

  • Daniel Shek & Po Chung & Diya Dou, 2019. "The Dark Side of Service Leaders," Chapters, in: Maria Fors Brandebo & Aida Alvinius (ed.), Dark Sides of Organizational Behavior and Leadership, IntechOpen.
    • Handle: RePEc:ito:pchaps:142268
    DOI: 10.5772/intechopen.75086
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    File URL: https://www.intechopen.com/chapters/59851
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    More about this item

    Keywords

    dark side of leadership; Service Leadership Theory; Confucian values; viruses in leadership;
    All these keywords.

    JEL classification:

    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights

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