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Situational Incompetence: An Investigation into the Causes of Failure of a Large-Scale IT Project

In: Dark Sides of Organizational Behavior and Leadership

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  • Darryl Carlton

Abstract

Information technology (IT) projects in the government (public) sector experience significant challenges. Despite decades of research, the adoption of formal methods, the use of external suppliers and packaged software, these remediation attempts have not appeared to have reduced nor mitigated the problems faced when the public sector undertakes large IT projects. Previous studies have examined the causes of IT project failure, in particular these have focused on factor analysis. A relatively limited number of studies have investigated the contribution of IT competence, and even fewer have considered the role and contribution of non-IT executives in IT project outcomes. This study sought a deeper understanding of what drives the behaviour of large-scale IT projects, and has identified a lack of technical competence and narcissistic leadership as drivers of poor project outcomes.

Suggested Citation

  • Darryl Carlton, 2019. "Situational Incompetence: An Investigation into the Causes of Failure of a Large-Scale IT Project," Chapters, in: Maria Fors Brandebo & Aida Alvinius (ed.), Dark Sides of Organizational Behavior and Leadership, IntechOpen.
    • Handle: RePEc:ito:pchaps:141845
    DOI: 10.5772/intechopen.76791
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    More about this item

    Keywords

    IT project failure; public sector waste; failed projects; governance; project management; critical success factors; situational incompetence;
    All these keywords.

    JEL classification:

    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights

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