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Integrating Quality and Risk Management in Logistics

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  • Marieta Georgieva Stefanova

Abstract

This book focuses on the integration of quality and risk management in logistics. It examines theoretical and practical guidelines and addresses the main risks of non-compliance with the customer and legislative requirements that arise in a constantly changing external environment. Chapters discuss changes in quality and risk management in logistics, research methodologies, and the risks of non-conforming services. The book also includes a Logistics Services Satisfaction Survey. The analyses presented give us a reason to believe that the development of a systematic approach, including both satisfaction analysis and risk factor analysis, may be sufficient grounds for initiating improvements in customer service.

Individual chapters are listed in the "Chapters" tab

Suggested Citation

  • Marieta Georgieva Stefanova (ed.), 2022. "Integrating Quality and Risk Management in Logistics," Books, IntechOpen, number 7251, January-J.
    • Handle: RePEc:ito:pbooks:7251
    DOI: 10.5772/intechopen.103050
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    File URL: https://www.intechopen.com/books/7251
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    Book Chapters

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    More about this item

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

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