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¿(Des)conectados? Servicios públicos digitales y el reto de la equidad

Author

Listed:
  • Pombo, Cristina
  • Roseth, Benjamin
  • Santamaria, Julieth
  • Rivas, Carolina
  • Vásquez, Mateo

Abstract

La digitalización de los servicios públicos en América Latina y el Caribe ofrece una oportunidad clave para reducir costos, ampliar el acceso y transformar la relación entre el Estado y la ciudadanía. No obstante, también plantea un riesgo creciente de exclusión para quienes enfrentan barreras de conectividad, acceso a dispositivos, habilidades digitales o desconfianza en los canales digitales. El libro ¿(Des)conectados? Servicios Públicos Digitales y el Reto de la Equidad presenta evidencia empírica sobre la relación entre digitalización y equidad en el acceso a servicios públicos. Basado en más de 22.000 encuestas presenciales en 11 países, entrevistas a autoridades y análisis de portales institucionales, el libro documenta los avances en digitalización en la región, al tiempo que visibiliza brechas importantes en el acceso entre distintos grupos demográficos que deben ser atendidas para garantizar que los beneficios de la digitalización lleguen a todas las personas.

Suggested Citation

  • Pombo, Cristina & Roseth, Benjamin & Santamaria, Julieth & Rivas, Carolina & Vásquez, Mateo, 2025. "¿(Des)conectados? Servicios públicos digitales y el reto de la equidad," IDB Publications (Books), Inter-American Development Bank, number 14332.
    • Handle: RePEc:idb:idbbks:14332
    DOI: http://dx.doi.org/10.18235/0013765
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    Keywords

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    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • O38 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Government Policy
    • D02 - Microeconomics - - General - - - Institutions: Design, Formation, Operations, and Impact
    • D63 - Microeconomics - - Welfare Economics - - - Equity, Justice, Inequality, and Other Normative Criteria and Measurement

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