Gestion des connaissances et externalisation informatique. Apports managériaux et techniques pour l'amélioration du processus de transition : Cas de l'externalisation informatique dans un EPST
- Rosenthal-Sabroux, Camille
- Thion-Goasdoué, Virginie
The research of this thesis deals with the issue of knowledge transfer during the transition process of an IT project outsourced in EPST. In particular, How to transfer knowledge, experience and routines related to outsourced activities from outgoing team to a new incoming team? We focus on the transition due to its significance for outsourcing success, its complexity and theoretical richness, and its limited current understanding. We chose to approach this problem through knowledge management. In the first part of this thesis, based on the Goal-Question-Metric paradigm, we propose an approach for the definition of quality metrics covering the given operational requirements. The metrics we define take tacit knowledge into account, using information from the structural analysis of an informal network. In a second phase of this research, we developed a method, relying on capitalization on knowledge and theoretical mechanisms of knowledge transfer, and a tool to implement this process of knowledge transfer.
|This book is provided by Paris Dauphine University in its series Economics Thesis from University Paris Dauphine with number 123456789/10861 and published in 2012.|
|Contact details of provider:|| Web page: http://www.dauphine.fr/en/welcome.html|
More information through EDIRC
When requesting a correction, please mention this item's handle: RePEc:dau:thesis:123456789/10861. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Alexandre Faure)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.
Follow series, journals, authors & more
New papers by email
Subscribe to new additions to RePEc
Public profiles for Economics researchers
Various rankings of research in Economics & related fields
Who was a student of whom, using RePEc
Curated articles & papers various economics topics
Upload your paper to be listed on RePEc and IDEAS
Blog aggregator for economics research
Cases of plagiarism in Economics
Job Market Papers
RePEc working paper series dedicated to the job market
Pretend you are at the helm of an economics department
Services from the StL Fed
Data, research, apps & more from the St. Louis Fed