IDEAS home Printed from https://ideas.repec.org/b/dau/thesis/123456789-10861.html
   My bibliography  Save this book

Gestion des connaissances et externalisation informatique. Apports managériaux et techniques pour l'amélioration du processus de transition : Cas de l'externalisation informatique dans un EPST

Editor

Listed:
  • Rosenthal-Sabroux, Camille
  • Thion-Goasdoué, Virginie

Author

Listed:
  • Grim-Yefsah, Malika

Abstract

The research of this thesis deals with the issue of knowledge transfer during the transition process of an IT project outsourced in EPST. In particular, How to transfer knowledge, experience and routines related to outsourced activities from outgoing team to a new incoming team? We focus on the transition due to its significance for outsourcing success, its complexity and theoretical richness, and its limited current understanding. We chose to approach this problem through knowledge management. In the first part of this thesis, based on the Goal-Question-Metric paradigm, we propose an approach for the definition of quality metrics covering the given operational requirements. The metrics we define take tacit knowledge into account, using information from the structural analysis of an informal network. In a second phase of this research, we developed a method, relying on capitalization on knowledge and theoretical mechanisms of knowledge transfer, and a tool to implement this process of knowledge transfer.

Suggested Citation

  • Grim-Yefsah, Malika, 2012. "Gestion des connaissances et externalisation informatique. Apports managériaux et techniques pour l'amélioration du processus de transition : Cas de l'externalisation informatique dans un EPST," Economics Thesis from University Paris Dauphine, Paris Dauphine University, number 123456789/10861 edited by Rosenthal-Sabroux, Camille & Thion-Goasdoué, Virginie, June.
  • Handle: RePEc:dau:thesis:123456789/10861
    Note: dissertation
    as

    Download full text from publisher

    File URL: http://basepub.dauphine.fr/xmlui/bitstream/123456789/10861/1/THESE_MALIKA_GRIM_YEFSAH.pdf
    Download Restriction: no

    More about this item

    Keywords

    Robustesse; Métrique d’évaluation de la qualité;

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:dau:thesis:123456789/10861. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Alexandre Faure). General contact details of provider: http://edirc.repec.org/data/daup9fr.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.