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Cloud-Based ERP Systems Implementation: Major Challenges and Critical Success Factors

Author

Listed:
  • Ahmad Saleh Shatat

    (Department of Management Information Systems, College of Administrative Sciences, Applied Science University, Building 166, Road 23, Block 623, East Al-Ekir, Bahrain)

  • Abdallah Saleh Shatat

    (Department of Management Information Systems, College of Administrative Sciences, Applied Science University, Building 166, Road 23, Block 623, East Al-Ekir, Bahrain)

Abstract

Cloud-based ERP systems are substantially expanding, which is expected shortly to demonstrate a significant impact on the current business model. Identifying the Critical Success Factors (CSFs) and the major challenges of the cloud-based ERP systems implementation will pave the pathway for prospective clients to adopt cloud ERP systems and take advantage of this novel IT-based cloud revolution. This research identifies the top 10 CSFs that contribute to delivering a successful cloud-based ERP systems implementation. A survey instrument was distributed to 70 enterprises using cloud-based ERP systems. The research outcomes indicate a positive and significant relationship between eight CSFs and the cloud-based ERP systems implementation. However, only two factors demonstrate a positive but not significant correlation. Overall, the results of this study show a notable impact of the CSFs on the cloud ERP systems implementation.

Suggested Citation

  • Ahmad Saleh Shatat & Abdallah Saleh Shatat, 2021. "Cloud-Based ERP Systems Implementation: Major Challenges and Critical Success Factors," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 20(03), pages 1-31, September.
    • Handle: RePEc:wsi:jikmxx:v:20:y:2021:i:03:n:s0219649221500349
    DOI: 10.1142/S0219649221500349
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