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Supporting Competitive Intelligence at DuPont by Controlling Information Overload and Cutting Through the Noise

Author

Listed:
  • David P. Donohue

    (DuPont Experimental Station 320/186, 200 Powder Mill Road, P. O. Box 8352, DE 19803, Wilmington)

  • Peter M. Murphy

    (DuPont Experimental Station 320/186, 200 Powder Mill Road, P. O. Box 8352, DE 19803, Wilmington)

Abstract

To overcome the problems of managing too much information and curating for the valuable content, DuPont’s research, business, regulatory, manufacturing, legal, and marketing teams increasingly rely on the corporate library’s competitive intelligence (CI) team to keep up with the latest Key Intelligence Topics (KITs) affecting their strategic goals and their decision-making processes. To meet the growing demand for CI news with constrained resources, the library CI team and the software application team designed and built CIntell, a user-friendly collection of technologies and services to harvest, store, curate, and publish secondary CI information. Using exclusively open source technologies (including Weka, Rome, MySQL, Solr), CIntell automatically harvests, filters, de-duplicates, tags, classifies, and stores public and subscribed secondary information in a structured database including news, research publications, patents, government reports, and web information. The CIntell web-based user interface facilitates searching, reviewing, organising, curating, and publishing CI news of interest to a project’s owners. Implementation of CIntell has more than tripled the CI newsletter productivity of the library CI team and reduced the news clutter by more than half compared to using traditional alerting tools and sporadic DIY searching.

Suggested Citation

  • David P. Donohue & Peter M. Murphy, 2016. "Supporting Competitive Intelligence at DuPont by Controlling Information Overload and Cutting Through the Noise," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(01), pages 1-14, March.
    • Handle: RePEc:wsi:jikmxx:v:15:y:2016:i:01:n:s0219649216500040
    DOI: 10.1142/S0219649216500040
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    References listed on IDEAS

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    1. Stavros T. Ponis & Ioannis T. Christou, 2013. "Competitive intelligence for SMEs: a web-based decision support system," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 12(3), pages 243-258.
    2. Ching Seng Yap & Md Zabid Abdul Rashid & Dewi Amat Sapuan, 2013. "Strategic Uncertainty and Firm Performance: The Mediating Role of Competitive Intelligence Practices," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 12(04), pages 1-14.
    3. Ajith Abraham, 2003. "Business Intelligence from Web Usage Mining," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 2(04), pages 375-390.
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    Cited by:

    1. Swapnajit Chakraborti & Shubhamoy Dey, 2019. "Analysis of Competitor Intelligence in the Era of Big Data: An Integrated System Using Text Summarization Based on Global Optimization," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 61(3), pages 345-355, June.

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