IDEAS home Printed from https://ideas.repec.org/a/wsi/jikmxx/v10y2011i01ns021964921100281x.html
   My bibliography  Save this article

Sense-Making View of Knowledge Management: Theoretical Development and Empirical Validation

Author

Listed:
  • Dong Kyoon Yoo

    (Virginia State University, 1 Hayden Dr., Petersburg, VA 23806, USA)

Abstract

The dynamics of knowledge management (KM) have evolved from the information-processing view of KM to the sense-making view of KM. The information-processing view of KM has been prevalent in the slow-paced, predicable environment. The sense-making view of KM, on the other hand, emerges in the environment where the fast, unpredictable pace of change is salient. Despite its significant and growing importance, there is a limited and fragmented understanding of the sense-making view of KM. This study addresses the issue of how the sense-making view of KM can be embodied by presenting and testing a research model. Data collected from 208 interdisciplinary teams were used to examine the research model by structural equation modeling. Results indicate that cognitive empowerment has a significant impact on perspective taking. Trust and media richness are critical determinants of cognitive empowerment. This study provides important insights of the role of cognition and behaviour in building the sense-making view of KM.

Suggested Citation

  • Dong Kyoon Yoo, 2011. "Sense-Making View of Knowledge Management: Theoretical Development and Empirical Validation," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 10(01), pages 37-49.
    • Handle: RePEc:wsi:jikmxx:v:10:y:2011:i:01:n:s021964921100281x
    DOI: 10.1142/S021964921100281X
    as

    Download full text from publisher

    File URL: http://www.worldscientific.com/doi/abs/10.1142/S021964921100281X
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1142/S021964921100281X?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Angelina Keil, 2000. "Wirtschaftschronik. IV. Quartal 1999," WIFO Monatsberichte (monthly reports), WIFO, vol. 73(1), pages 25-26, January.
    2. Angelina Keil, 2000. "Wirtschaftschronik. IV. Quartal 1999," WIFO Monatsberichte (monthly reports), WIFO, vol. 73(1), pages 25-26, January.
    3. Angelina Keil, 2000. "Wirtschaftschronik. IV. Quartal 1999," WIFO Monatsberichte (monthly reports), WIFO, vol. 73(1), pages 25-26, January.
    4. Angelina Keil, 2000. "Wirtschaftschronik. IV. Quartal 1999," WIFO Monatsberichte (monthly reports), WIFO, vol. 73(1), pages 25-26, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Dong Kyoon Yoo, 2017. "Impacts of a Knowledge Sharing Climate and Interdisciplinary Knowledge Integration on Innovation," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(02), pages 1-23, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ramaraj Palanisamy, 2012. "Tacit Knowledge Sharing During ERP Acquisition: An Exploratory Multi-Site Case Study," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 11(02), pages 1-14.
    2. Ramaraj Palanisamy, 2009. "Tacit Knowledge Sharing in Geographically Distributed Enterprise Resources Planning (ERP) Implementation: An Exploratory Multi-Site Case Study," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 8(01), pages 1-12.
    3. Ravi Shankar Mayasandra N & Shan L Pan, 2004. "Knowledge Management Initiatives in a Global IT Outsourcing Company: A Case Study of Infosys Technologies," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 3(01), pages 81-96.
    4. Jose Domingo García-Merino & Lidia García-Zambrano & Arturo Rodriguez-Castellanos, 2014. "Impact of Relational Capital on Business Value," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 13(01), pages 1-8.
    5. Wei Li, 2011. "Factors Impacting Cross-Cultural Knowledge Sharing Through Online Systems in Organisational Settings," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 10(04), pages 351-363.
    6. Surapong Boonyarith, 2012. "The Effect of HRM Practices on MNC Subsidiaries' Knowledge Transfer in Thailand," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 11(03), pages 1-24.
    7. Yi-Chan Chung & Chih-Hung Tsai & Yau-Wen Hsu, 2007. "Research on the Correlation Among Critical Success Factors, of Knowledge Management, Executive Degree of Knowledge Management Activities and New Product Development Performance in Taiwan's High-Tech F," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 6(04), pages 261-270.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wsi:jikmxx:v:10:y:2011:i:01:n:s021964921100281x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tai Tone Lim (email available below). General contact details of provider: http://www.worldscinet.com/jikm/jikm.shtml .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.