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A Framework for Developing and Aligning a Knowledge Management Strategy

Author

Listed:
  • Deborah E. Swain

    (School of Library and Information Sciences, North Carolina Central University, P.O. Box 19586, Durham, NC 27707, USA)

  • Jean-Pierre Booto Ekionea

    (University of Quebec in Montreal, 315 Ste-Catherine, Montreal, Canada H2X 3X2, Canada)

Abstract

Businesses today, including non-profits, recognise the need for knowledge management (KM). KM may require new strategies and goals before it can be implemented, or it can be aligned with current business strategies for quicker implementation. The framework presented here is for managers in companies and organisations to use to align their KM strategies with business strategies to improve performance involving financial growth, cost reduction and customer satisfaction. A study of three strategic types of organisations (defender, prospector, analyser) and interviews at a large corporation and a non-profit organisation suggests that the conceptual framework presented in this paper can be verified. More empirical evidence of alignment is planned, as organisations become more sophisticated users of KM.The authors have been working for over three years on the taxonomy and conceptual framework forKM/BS Alignment(also known as KMSABS) and present a procedure for implementation in this paper. TheKM/BS Alignmentmodel involves concepts, actors, actions and processes. An important aspect of the methodology is for businesses and organisations to identify their strategic character to support appropriate interactions associated with knowledge. As shown in this paper, product and knowledge managers can affect goal alignment and interaction in an organisation if they implement change based on the suggested framework.

Suggested Citation

  • Deborah E. Swain & Jean-Pierre Booto Ekionea, 2008. "A Framework for Developing and Aligning a Knowledge Management Strategy," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 7(02), pages 113-122.
    • Handle: RePEc:wsi:jikmxx:v:07:y:2008:i:02:n:s0219649208002019
    DOI: 10.1142/S0219649208002019
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    Citations

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    Cited by:

    1. Rossidis Ioannis & Dimitrios Belias, 2020. "Combining Strategic Management with Knowledge Management: Trends and International Perspectives," International Review of Management and Marketing, Econjournals, vol. 10(3), pages 39-45.
    2. Yue-Yang Chen & Hui-Ling Huang, 2014. "Conceptualizing and Developing Alignment Model between Business Strategy and Knowledge Management Strategy," Proceedings of International Academic Conferences 0201375, International Institute of Social and Economic Sciences.
    3. Daniel RUSU, 2022. "Association of Knowledge Management with Strategic Management: Directions and Trends at International Level," Management and Economics Review, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(1), pages 49-66, February.
    4. Tseng, Shu-Mei, 2012. "Correlations between external knowledge and the knowledge chain as impacting service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 19(4), pages 429-437.

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