In Search of the Total Learning Experience (TLE): A Case Study of Singapore's e-Inclusive Society

This paper re-visits the ongoing e-learning phenomenon from a holistic perspective through the study of the world's first nationwide, e-inclusive society in Singapore. It draws upon the current literature for learning models, knowledge management and utilization of technology for electronic education to examine the contribution Singapore's National IT Literacy Program (NITLP) has made to drive the diffusion of Internet, broadband and e-transaction adoption in this island nation. In doing so, the case study tracks NITLP's development of continuous and progressive phases of infrastructure, infostructure and knowledge-structure integration to leverage Information and Communication Technologies (ICTs) more efficiently and effectively for the delivery of a holistic learning experience for Singapore's late IT adopters. The practical application of the implementation program is the provision of an evaluative tool for e-learning practitioners to enable an upward spiral of continuous feedback and improvements to the e-learning architecture and contribute more strategically to the development of a total learning experience. For the learner, the model generates strategic value from knowledge creating and sharing activities. The lessons learnt from Singapore's approach to developing its e-inclusive society are significant beyond just the experience of this island nation, as it serves as an indicator of how countries in the Asia-Pacific and internationally can conceptualize and implement national IT literacy programs within a framework of e-inclusive societies to promote knowledge-based economies.