IDEAS home Printed from https://ideas.repec.org/a/wsi/ijitdm/v07y2008i04ns0219622008003149.html
   My bibliography  Save this article

Benchmarking The Operating Efficiency Of Global Telecommunication Firms

Author

Listed:
  • WEN-MIN LU

    (Department of Finance, National Defense University, Taipei 112, Taiwan)

  • SHIU-WAN HUNG

    (Department of Business Administration, National Central University, Tao-Yuan 320, Taiwan)

Abstract

The rapid development of modern information technology has led to fierce competition in today's telecommunication industry. Telecommunication firms' accountability demands that operating efficiency be measured, maximized, and benchmarked. This study proposes an alternative context-dependent data envelopment analysis (DEA) technique to explore the managerial performance and the benchmarks of 24 global leading telecom operators. The analysis measures the relative attractiveness and progress of global telecom operators on a specific performance level against operators exhibiting poorer and/or better performance. The set operators are grouped into different levels of efficiency frontiers. Each efficiency frontier on a specific performance level is then used as an evaluation context for the relative attractiveness and progress. The performance of the efficient telecoms changes as the inefficient telecoms change their performance. It is shown that the context-dependent DEA can be used to differentiate and benchmark the performance of efficient DMUs. These benchmarks may give a first guideline for performance improvement of global telecommunication operators.

Suggested Citation

  • Wen-Min Lu & Shiu-Wan Hung, 2008. "Benchmarking The Operating Efficiency Of Global Telecommunication Firms," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 7(04), pages 737-750.
    • Handle: RePEc:wsi:ijitdm:v:07:y:2008:i:04:n:s0219622008003149
    DOI: 10.1142/S0219622008003149
    as

    Download full text from publisher

    File URL: http://www.worldscientific.com/doi/abs/10.1142/S0219622008003149
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1142/S0219622008003149?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yong Zha & Liang Liang, 2015. "Aggregated Ratio Analysis in DEA," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 14(06), pages 1285-1297, November.
    2. Wen-Min Lu & Qian Long Kweh & Kai-Chu Yang, 2022. "Multiplicative efficiency aggregation to evaluate Taiwanese local auditing institutions performance," Annals of Operations Research, Springer, vol. 315(2), pages 1243-1262, August.
    3. Bielov, Constantine & Mitomo, Hitoshi & Hämmäinen, Heikki, 2022. "Efficiency frontier of OECD MNOs: Multinational vs Domestic," Telecommunications Policy, Elsevier, vol. 46(5).
    4. Hung, Shiu-Wan & Wang, An-Pang, 2012. "Entrepreneurs with glamour? DEA performance characterization of high-tech and older-established industries," Economic Modelling, Elsevier, vol. 29(4), pages 1146-1153.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wsi:ijitdm:v:07:y:2008:i:04:n:s0219622008003149. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tai Tone Lim (email available below). General contact details of provider: http://www.worldscinet.com/ijitdm/ijitdm.shtml .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.