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Problem management process, filling the gap in the systems engineering processes between the risk and opportunity processes

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  • Bill A. Olson
  • Thomas A. Mazzuchi
  • Shahram Sarkani
  • Kevin Forsberg

Abstract

Problem Management is not recognized as a Systems Engineering process. Unlike risk management, where risks could impact a project at some future date, problems impact the project now. Therefore, a robust Problem Management process should be established (similar to the risk management process described in Chapter 5 of the INCOSE handbook [Hamelin, Walden, and Krueger, INCOSE systems engineering handbook v3.2: Improving the process for SE practitioners, INCOSE, Seattle, WA, 2010]) early in a projects formulation. The process should be continuous throughout all phases of the project life cycle and should be included as a part of the project System Engineering Management Plan. The process should, at a minimum, address: problem identification, problem assessment, problem root cause investigation, problem corrective action planning, reporting, a roll‐up of all current problems, problem closure, and a strong interface with the project's knowledge management system. This paper proposes a Problem Management process based on the foundations of risk and opportunity management which could be used by corporations, government agencies, and programs to establish a robust problem management process for use on their projects. © 2012 Wiley Periodicals, Inc. Syst Eng

Suggested Citation

  • Bill A. Olson & Thomas A. Mazzuchi & Shahram Sarkani & Kevin Forsberg, 2012. "Problem management process, filling the gap in the systems engineering processes between the risk and opportunity processes," Systems Engineering, John Wiley & Sons, vol. 15(3), pages 275-286, September.
    • Handle: RePEc:wly:syseng:v:15:y:2012:i:3:p:275-286
    DOI: 10.1002/sys.20209
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    References listed on IDEAS

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    1. Eric D. Smith & William T. Siefert & David Drain, 2009. "Risk matrix input data biases," Systems Engineering, John Wiley & Sons, vol. 12(4), pages 344-360, December.
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    Cited by:

    1. Dennis A. Perry & Bill Olson & Paul Blessner & Timothy D. Blackburn, 2016. "Evaluating the Systems Engineering Problem Management Process for Industrial Manufacturing Problems," Systems Engineering, John Wiley & Sons, vol. 19(2), pages 133-145, March.

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