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Desired Outcomes Through Deliberate Design: How the Communication Perspective Enhances Organizational Development

Author

Listed:
  • Chetro-Szivos John

    (Clark University, United States of America)

  • Baldelli Sarah

    (Clark University, United States of America)

  • Santon Colleen

    (Clark University, United States of America)

Abstract

The study includes an analysis and results of a Deliberately Developmental Organization (DDO) effort in an academic department. In this studyKegan and Lahey’s conception of a DDO is coupled with the Circular Questioning technique to deepen the intensity of the employees’ participation. The ultimate goal of a DDO is to enhance the employees’ personal development and thus improve the organization. The authors point to the communication perspective as a way to understand the centrality of dialogue in the DDO process. It was found that Circular Questioningas a means of intervention allowed the members to generate new thoughts and actionsthus building an understanding of their interdependence. It was clear their communication acted as a constitutive force, shaping the lives of the interactants and their future understanding and work in the organization.

Suggested Citation

  • Chetro-Szivos John & Baldelli Sarah & Santon Colleen, 2016. "Desired Outcomes Through Deliberate Design: How the Communication Perspective Enhances Organizational Development," Journal of Intercultural Management, Sciendo, vol. 8(3), pages 25-53, September.
    • Handle: RePEc:vrs:joinma:v:8:y:2016:i:3:p:25-53:n:2
    DOI: 10.1515/joim-2016-0015
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