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Complaining Decreases the Efficiency of Dialogue as a Method of Social Influence

Author

Listed:
  • Białek Michał

    (Kozminski University, Jagiellonska 57/59 St., 03-301 Warsaw)

  • Domurat Artur

    (University of Warsaw, Faculty of Psychology, Stawki 5/7 St., 00-183 Warsaw)

Abstract

Purpose: The aim of the paper is to examine the efficiency of complaining as a method of social influence (Doliński, 2005). In Polish culture, complaining seems to be an efficient technique for initiating a dialogue, potentially increasing the effectiveness of persuasive messages expressed in a conversation.

Suggested Citation

  • Białek Michał & Domurat Artur, 2015. "Complaining Decreases the Efficiency of Dialogue as a Method of Social Influence," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 23(1), pages 33-49, March.
    • Handle: RePEc:vrs:jmbace:v:23:y:2015:i:1:p:33-49:n:2
    DOI: 10.7206/mba.ce.2084-3356.132
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