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Customer Service In Logistics As A Competitive Advantage

Author

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  • Donka Zhelyazkova

    (Varna University of Economics)

Abstract

The present work examines some theoretical aspects of customer service in logistics. There is formulated a general position on the nature of customer service, viewed as a process of creating added value as a result of the provision of additional services, with a view to overcoming the discrepancy in the temporal and spatial aspect between production and consumption at optimum cost. The service is presented as a major competitive advantage, adaptive towards the requirements of the customers.

Suggested Citation

  • Donka Zhelyazkova, 2010. "Customer Service In Logistics As A Competitive Advantage," Business & Management Compass, University of Economics Varna, issue 2, pages 100-110.
    • Handle: RePEc:vrn:journl:y:2010:i:2:p:100-110
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    More about this item

    JEL classification:

    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

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