The Role Of Information Technologies And Corporate E-Training For The Employees In Bulgarian Tourism Industry

The success of the tourism industry as part of the service sector depends on the quality in a great extent, therefore qualified and motivated employees are crucial. Tourism is above all a business for the people, and the quality of the relationship between the employees in the tourism enterprise and the tourists is one of the most important components for the overall tourist experience. Education and training are key factors for the sustainable development of tourism by providing the necessary skills at all levels. Global development and mobility opportunities make it possible for tourism development to outstrip staffing levels. There is a mismatch between the existing education, the vocational training, and the real needs of the sector. At the same time, new challenges arise, and they require continuous training for employees in the sector. The main purpose of the scientific report is to investigate the role of information technologies and corporate e-learning in the Bulgarian tourism industry. Based on the bibliographic review, there was a lack of research on corporate e-learning in the field of tourism in Bulgaria as well as insufficient information on the role of information technologies as part of the training process. The study, the results of which will be presented in the report, identifies existing practices on corporate training and the application of information technologies as part of the training process among the respondents - Bulgarian tourism organizations. The study aims to identify the difference between the possibilities of available information technologies and their real application in the process of corporate training and human resource development in Bulgarian tourism.