IDEAS home Printed from https://ideas.repec.org/a/vra/journl/y2017i2p197-208.html
   My bibliography  Save this article

The Usage of Social Media in Business Process Management: Opportunities and Challenges

Author

Listed:
  • Nadezhda Filipova

    (University of Economics - Varna)

Abstract

Integrating BPM (Business Process Management) with social media brings forth a new promising technology - social BPM. Social BPM provides a better communication and collaboration among the participants in the business process life cycle, and offers better opportunities for automating unstructured and highly dynamic business processes in knowledge intensive organizations. Moreover, social BPM creates conditions for continuous business processes improvement, as well as for increased level of customer satisfaction and product personalization. This paper reveals the basic characteristics and the advantages of social BPM. The opportunities for social media usage in the design, implementation, execution and assessment of business processes are explored. The driving forces of social media adoption in BPM are identified. Furthermore, some problems of social BPM are discussed.

Suggested Citation

  • Nadezhda Filipova, 2017. "The Usage of Social Media in Business Process Management: Opportunities and Challenges," Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, Union of Scientists - Varna, Economic Sciences Section, issue 2, pages 197-208, November.
    • Handle: RePEc:vra:journl:y:2017:i:2:p:197-208
    as

    Download full text from publisher

    File URL: http://www.su-varna.org/izdanij/2017/ikonomika-017-2/197-208.pdf
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    business process management; social business process management; social media;
    All these keywords.

    JEL classification:

    • A00 - General Economics and Teaching - - General - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vra:journl:y:2017:i:2:p:197-208. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Pavel Petrov (email available below). General contact details of provider: https://edirc.repec.org/data/uevecea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.