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Gestión de procesos incorporando la gestión del capital intelectual y la gestión del conocimiento: un estudio de aplicación a centros de investigación

Listed author(s):
  • Enrique Saravia Vergara


    (Universidad del Pacífico, Lima (Perú))

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    En el actual entorno competitivo, las organizaciones buscan crear valor para el cliente mediante enfoquesde gestión que no solo garanticen la oferta de bienes y servicios de calidad y a bajos precios, sino que logrenventajas competitivas a largo plazo. En este contexto, la gestión de procesos asoma como un modelo degestión basado en «calidad»; mientras que los modelos de gestión del «capital intelectual» y de «gestión delconocimiento» representan los principales modelos basados en la gestión de los activos intangibles, basedel éxito competitivo del siglo XXI.El presente estudio representa un ensayo que, a partir de un modelo de gestión de procesos aplicado a uncentro de investigación y de la revisión del marco teórico correspondiente a las disciplinas del «capitalintelectual» y la «gestión del conocimiento», analiza y propone un modelo de gestión de procesos en centrosde investigación incorporando la Gestión del Capital Intelectual y la Gestión del Conocimiento.

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    Article provided by Universidad del Pacífico - University of the Pacific Lima (Peru) in its journal Journal of Business.

    Volume (Year): 2 (2010)
    Issue (Month): 1 ()
    Pages: 106-129

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    Handle: RePEc:udp:journl:v:2:y:2010:i:1:p:106-129
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