IDEAS home Printed from https://ideas.repec.org/a/ucp/jpolec/doi10.1086-701605.html
   My bibliography  Save this article

Moral Incentives in Credit Card Debt Repayment: Evidence from a Field Experiment

Author

Listed:
  • Leonardo Bursztyn
  • Stefano Fiorin
  • Daniel Gottlieb
  • Martin Kanz

Abstract

We study the role of morality in debt repayment, using an experiment with the credit card customers of a large Islamic bank in Indonesia. In our main treatment, clients receive a text message stating that “non-repayment of debts by someone who is able to repay is an injustice.” This moral appeal decreases delinquency by 4.4 percentage points from a baseline of 66 percent and reduces default among customers with the highest ex ante credit risk. Additional treatments help benchmark the effects against direct financial incentives and rule out competing explanations, such as reminder effects, priming religion, and provision of new information.

Suggested Citation

  • Leonardo Bursztyn & Stefano Fiorin & Daniel Gottlieb & Martin Kanz, 2019. "Moral Incentives in Credit Card Debt Repayment: Evidence from a Field Experiment," Journal of Political Economy, University of Chicago Press, vol. 127(4), pages 1641-1683.
  • Handle: RePEc:ucp:jpolec:doi:10.1086/701605
    DOI: 10.1086/701605
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1086/701605
    Download Restriction: Access to the online full text or PDF requires a subscription.

    File URL: http://dx.doi.org/10.1086/701605
    Download Restriction: Access to the online full text or PDF requires a subscription.

    File URL: https://libkey.io/10.1086/701605?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to look for a different version below or search for a different version of it.

    Other versions of this item:

    References listed on IDEAS

    as
    1. Sascha O. Becker & Ludger Woessmann, 2009. "Was Weber Wrong? A Human Capital Theory of Protestant Economic History," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 124(2), pages 531-596.
    2. Richard H. Thaler & Shlomo Benartzi, 2004. "Save More Tomorrow (TM): Using Behavioral Economics to Increase Employee Saving," Journal of Political Economy, University of Chicago Press, vol. 112(S1), pages 164-187, February.
    3. Stefano DellaVigna & John A. List & Ulrike Malmendier, 2012. "Testing for Altruism and Social Pressure in Charitable Giving," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 127(1), pages 1-56.
    4. Liran Einav & Amy Finkelstein & Stephen P. Ryan & Paul Schrimpf & Mark R. Cullen, 2013. "Selection on Moral Hazard in Health Insurance," American Economic Review, American Economic Association, vol. 103(1), pages 178-219, February.
    5. Sumit Agarwal & Paige Marta Skiba & Jeremy Tobacman, 2009. "Payday Loans and Credit Cards: New Liquidity and Credit Scoring Puzzles?," American Economic Review, American Economic Association, vol. 99(2), pages 412-417, May.
    6. Victor Stango & Jonathan Zinman, 2014. "Limited and Varying Consumer Attention: Evidence from Shocks to the Salience of Bank Overdraft Fees," The Review of Financial Studies, Society for Financial Studies, vol. 27(4), pages 990-1030.
    7. Michael Hallsworth & John A. List & Robert D. Metcalfe & Ivo Vlaev, 2015. "The Making of Homo Honoratus: From Omission to Commission," NBER Working Papers 21210, National Bureau of Economic Research, Inc.
    8. ITO Koichiro & IDA Takanori & TANAKA Makoto, 2015. "The Persistence of Moral Suasion and Economic Incentives: Field experimental evidence from energy demand," Discussion papers 15014, Research Institute of Economy, Trade and Industry (RIETI).
    9. Bruno S. Frey, 1997. "Not Just for the Money," Books, Edward Elgar Publishing, number 1183.
    10. David Clingingsmith & Asim Ijaz Khwaja & Michael Kremer, 2009. "Estimating the Impact of The Hajj: Religion and Tolerance in Islam's Global Gathering," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 124(3), pages 1133-1170.
    11. Davide Cantoni, 2015. "The Economic Effects Of The Protestant Reformation: Testing The Weber Hypothesis In The German Lands," Journal of the European Economic Association, European Economic Association, vol. 13(4), pages 561-598, August.
    12. Sumit Agarwal & Souphala Chomsisengphet & Neale Mahoney & Johannes Stroebel, 2015. "Regulating Consumer Financial Products: Evidence from Credit Cards," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 130(1), pages 111-164.
    13. Julio J. Elias & Nicola Lacetera & Mario Macis, 2016. "Efficiency-Morality Trade-Offs in Repugnant Transactions: A Choice Experiment," NBER Working Papers 22632, National Bureau of Economic Research, Inc.
    14. David Clingingsmith & Asim Ijaz Khwaja & Michael Kremer, 2009. "Estimating the Impact of The Hajj: Religion and Tolerance in Islam's Global Gathering," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 124(3), pages 1133-1170.
    15. Perez-Truglia, Ricardo & Troiano, Ugo, 2018. "Shaming tax delinquents," Journal of Public Economics, Elsevier, vol. 167(C), pages 120-137.
    16. Filipe Campante & David Yanagizawa-Drott, 2015. "Editor's Choice Does Religion Affect Economic Growth and Happiness? Evidence from Ramadan," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 130(2), pages 615-658.
    17. Gerlinde Fellner & Rupert Sausgruber & Christian Traxler, 2009. "Testing Enforcement Strategies in the Field: Legal Threat, Moral Appeal and Social Information," Discussion Paper Series of the Max Planck Institute for Research on Collective Goods 2009_31, Max Planck Institute for Research on Collective Goods.
    18. Laurence R. Iannaccone, 1998. "Introduction to the Economics of Religion," Journal of Economic Literature, American Economic Association, vol. 36(3), pages 1465-1495, September.
    19. Xavier Gabaix, 2014. "A Sparsity-Based Model of Bounded Rationality," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 129(4), pages 1661-1710.
    20. Ximena Cadena & Antoinette Schoar, 2011. "Remembering to Pay? Reminders vs. Financial Incentives for Loan Payments," NBER Working Papers 17020, National Bureau of Economic Research, Inc.
    21. Roland Bénabou & Davide Ticchi & Andrea Vindigni, 2022. "Forbidden Fruits: The Political Economy of Science, Religion, and Growth," The Review of Economic Studies, Review of Economic Studies Ltd, vol. 89(4), pages 1785-1832.
    22. Gerlinde Fellner & Rupert Sausgruber & Christian Traxler, 2013. "Testing Enforcement Strategies In The Field: Threat, Moral Appeal And Social Information," Journal of the European Economic Association, European Economic Association, vol. 11(3), pages 634-660, June.
    23. World Bank, 2015. "The World Bank Annual Report 2015," World Bank Publications - Books, The World Bank Group, number 22550.
    24. repec:feb:framed:0087 is not listed on IDEAS
    25. Filipe R. Campante & David H. Yanagizawa-Drott, 2013. "Does Religion Affect Economic Growth and Happiness? Evidence from Ramadan," NBER Working Papers 19768, National Bureau of Economic Research, Inc.
    26. World Bank, 2014. "Global Financial Development Report 2014 : Financial Inclusion," World Bank Publications - Books, The World Bank Group, number 16238.
    27. Liberman, Andres, 2016. "The value of a good credit reputation: Evidence from credit card renegotiations," Journal of Financial Economics, Elsevier, vol. 120(3), pages 644-660.
    28. Uri Gneezy, 2005. "Deception: The Role of Consequences," American Economic Review, American Economic Association, vol. 95(1), pages 384-394, March.
    29. George A. Akerlof & Rachel E. Kranton, 2000. "Economics and Identity," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 115(3), pages 715-753.
    30. Andreoni, James, 1989. "Giving with Impure Altruism: Applications to Charity and Ricardian Equivalence," Journal of Political Economy, University of Chicago Press, vol. 97(6), pages 1447-1458, December.
    31. Gerald J. Pruckner & Rupert Sausgruber, 2013. "Honesty On The Streets: A Field Study On Newspaper Purchasing," Journal of the European Economic Association, European Economic Association, vol. 11(3), pages 661-679, June.
    32. Dal Bó, Ernesto & Dal Bó, Pedro, 2014. "“Do the right thing:” The effects of moral suasion on cooperation," Journal of Public Economics, Elsevier, vol. 117(C), pages 28-38.
    33. Hallsworth, Michael & List, John A. & Metcalfe, Robert D. & Vlaev, Ivo, 2017. "The behavioralist as tax collector: Using natural field experiments to enhance tax compliance," Journal of Public Economics, Elsevier, vol. 148(C), pages 14-31.
    34. Rachel M. McCleary & Robert J. Barro, 2006. "Religion and Economy," Journal of Economic Perspectives, American Economic Association, vol. 20(2), pages 49-72, Spring.
    35. World Bank, 2014. "The World Bank Annual Report 2014 [Informe anual 2014 del Banco Mundial]," World Bank Publications - Books, The World Bank Group, number 20093.
    36. Koichiro Ito & Takanori Ida & Makoto Tanaka, 2018. "Moral Suasion and Economic Incentives: Field Experimental Evidence from Energy Demand," American Economic Journal: Economic Policy, American Economic Association, vol. 10(1), pages 240-267, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bursztyn,Leonardo A. & Fiorin,Stefano & Gottlieb,Daniel Wolf & Kanz,Martin & Bursztyn,Leonardo A. & Fiorin,Stefano & Gottlieb,Daniel Wolf & Kanz,Martin, 2015. "Moral incentives : experimental evidence from repayments of an Islamic credit card," Policy Research Working Paper Series 7420, The World Bank.
    2. John A. List & James J. Murphy & Michael K. Price & Alexander G. James, 2019. "Do Appeals to Donor Benefits Raise More Money than Appeals to Recipient Benefits? Evidence from a Natural Field Experiment with Pick.Click.Give," NBER Working Papers 26559, National Bureau of Economic Research, Inc.
    3. Barboni, Giorgia & Cardenas, Juan Camilo & de Roux, Nicolas, 2022. "Behavioral Messages and Debt Repayment," CAGE Online Working Paper Series 633, Competitive Advantage in the Global Economy (CAGE).
    4. Ninghua Du & Lingfang Li & Tian Lu & Xianghua Lu, 2020. "Prosocial Compliance in P2P Lending: A Natural Field Experiment," Management Science, INFORMS, vol. 66(1), pages 315-333, January.
    5. Sriya Iyer, 2016. "The New Economics of Religion," Journal of Economic Literature, American Economic Association, vol. 54(2), pages 395-441, June.
    6. Valencia Caicedo, Felipe & Dohmen, Thomas & Pondorfer, Andreas, 2023. "Religion and cooperation across the globe," Journal of Economic Behavior & Organization, Elsevier, vol. 215(C), pages 479-489.
    7. Barber, Luke & Jetter, Michael & Krieger, Tim, 2024. "Foreshadowing Mars: Religiosity and pre-Enlightenment conflict in Europe," VfS Annual Conference 2024 (Berlin): Upcoming Labor Market Challenges 302355, Verein für Socialpolitik / German Economic Association.
    8. Dimant, Eugen, 2015. "On Peer Effects: Behavioral Contagion of (Un)Ethical Behavior and the Role of Social Identity," MPRA Paper 68732, University Library of Munich, Germany.
    9. Pierre C. Boyer & Nadja Dwenger & Johannes Rincke, 2014. "Do Taxes Crowd Out Intrinsic Motivation? Field-Experimental Evidence from Germany," Working Papers tax-mpg-rps-2014-23, Max Planck Institute for Tax Law and Public Finance.
    10. Luke Barber & Michael Jetter & Tim Krieger, 2023. "Foreshadowing Mars: Religiosity and Pre-Enlightenment Warfare," CESifo Working Paper Series 10806, CESifo.
    11. Djankov, Simeon & Nikolova, Elena, 2018. "Communism as the unhappy coming," Journal of Comparative Economics, Elsevier, vol. 46(3), pages 708-721.
    12. Hasan, Iftekhar & Manfredonia, Stefano & Noth, Felix, 2021. "Cultural resilience, religion, and economic recovery: Evidence from the 2005 hurricane season," IWH Discussion Papers 9/2021, Halle Institute for Economic Research (IWH).
    13. Boyer, Pierre C. & Dwenger, Nadja & Rincke, Johannes, 2016. "Do norms on contribution behavior affect intrinsic motivation? Field-experimental evidence from Germany," Journal of Public Economics, Elsevier, vol. 144(C), pages 140-153.
    14. Ugo Troiano & Ricardo Perez-Truglia, 2015. "Tax Debt Enforcement: Theory and Evidence from a Field Experiment in the United States," 2015 Meeting Papers 134, Society for Economic Dynamics.
    15. Tsikas, Stefanos A. & Wagener, Andreas, 2018. "Bringing Tax Avoiders to Light: Moral Framing and Shaming in a Public Goods Experiment," Hannover Economic Papers (HEP) dp-633, Leibniz Universität Hannover, Wirtschaftswissenschaftliche Fakultät.
    16. Baele, Lieven & Farooq, Moazzam & Ongena, Steven, 2014. "Of religion and redemption: Evidence from default on Islamic loans," Journal of Banking & Finance, Elsevier, vol. 44(C), pages 141-159.
    17. Samuel Bazzi & Gabriel Koehler-Derrick & Benjamin Marx, 2020. "The Institutional Foundations of Religious Politics: Evidence from Indonesia [“The Classical Islamic Law of Waqf: A Concise Introduction”]," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 135(2), pages 845-911.
    18. Jan-Emmanuel De Neve & Clément Imbert & Johannes Spinnewijn & Teodora Tsankova & Maarten Luts, 2021. "How to Improve Tax Compliance? Evidence from Population-Wide Experiments in Belgium," Journal of Political Economy, University of Chicago Press, vol. 129(5), pages 1425-1463.
    19. Sascha O. Becker & Jared Rubin & Ludger Woessmann, 2024. "Religion and Growth," Journal of Economic Literature, American Economic Association, vol. 62(3), pages 1094-1142, September.
    20. Gharad Bryan & James J Choi & Dean Karlan, 2021. "Randomizing Religion: the Impact of Protestant Evangelism on Economic Outcomes," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 136(1), pages 293-380.

    More about this item

    JEL classification:

    • D14 - Microeconomics - - Household Behavior - - - Household Saving; Personal Finance
    • G20 - Financial Economics - - Financial Institutions and Services - - - General
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • Z10 - Other Special Topics - - Cultural Economics - - - General
    • Z12 - Other Special Topics - - Cultural Economics - - - Religion

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ucp:jpolec:doi:10.1086/701605. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journals Division (email available below). General contact details of provider: https://www.journals.uchicago.edu/JPE .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.