IDEAS home Printed from https://ideas.repec.org/a/tuk/qipqip/v19y2015i21.html
   My bibliography  Save this article

Enhancement of the Quality Assurance Model at the Slovak University: Case Study

Author

Listed:
  • Kristina Zgodavova
  • Natasa Urbancikova
  • Matus Kisela

Abstract

Purpose: The aim of the paper is to present an enhanced internal quality assurance model based on the requirements of ISO 9001:2015 European Standards and Guidelines (ESG) principles, criteria for accreditation, and data management support in the web-based environment developed within the European Structural Fund (ESF) project. Methodology/Approach: A literary survey and personal interviews with university representatives and ICT professionals have been conducted to evaluate and analyse the possibility of the enhanced internal quality assurance model implementation at the university. The SWOT analysis and TELOS framework feasibility study have been used to design the proposal for the decision makers. Findings: A case study confirmed the feasibility of an enhanced quality assurance model utilisation and also revealed the possibility of the existing system of quality management improvement concerning the teaching and learning process. Research Limitation/implication: The study is the output of an ESF project and is supposed to be implemented by top management in the very near future. Originality: The originality of the solution is that it connects the existing university QMS to the ESG standards and evaluation criteria for the internal system of quality assurance in Higher Education Institutions (HEI) in Slovakia. The case study showed that the utilisation of a web-based quality management system has many advantages in comparison to the existing decentralised data management system.

Suggested Citation

  • Kristina Zgodavova & Natasa Urbancikova & Matus Kisela, 2015. "Enhancement of the Quality Assurance Model at the Slovak University: Case Study," Quality Innovation Prosperity, Technical University of Košice, Department of integrated management, vol. 19(2).
  • Handle: RePEc:tuk:qipqip:v:19:y:2015:i:2:1
    as

    Download full text from publisher

    File URL: http://www.qip-journal.eu/index.php/QIP/article/view/610/625
    Download Restriction: no

    References listed on IDEAS

    as
    1. Majeske, Karl D. & Lynch-Caris, Terri & Herrin, Gary, 1997. "Evaluating product and process design changes with warranty data," International Journal of Production Economics, Elsevier, vol. 50(2-3), pages 79-89, June.
    2. Bersimis, Sotiris & Psarakis, Stelios & Panaretos, John, 2006. "Multivariate Statistical Process Control Charts: An Overview," MPRA Paper 6399, University Library of Munich, Germany.
    3. Tari, Juan Jose & Sabater, Vicente, 2004. "Quality tools and techniques: Are they necessary for quality management?," International Journal of Production Economics, Elsevier, vol. 92(3), pages 267-280, December.
    4. Gruner, Kjell E. & Homburg, Christian, 2000. "Does Customer Interaction Enhance New Product Success?," Journal of Business Research, Elsevier, vol. 49(1), pages 1-14, July.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    feasibility study; higher education; quality assurance; web-based QMS;

    JEL classification:

    • Z - Other Special Topics

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tuk:qipqip:v:19:y:2015:i:2:1. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Matus Horvath). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.