IDEAS home Printed from
   My bibliography  Save this article

Identification And Description Of Processes At The Operational And Information Centre Of The Fire And Rescue Service Of The Czech Republic


  • Marek Gašparín


Purpose: The proposal of key processes at a workplace of the Operational and Information Centre (OIC) of the Fire and Rescue Service of the Czech Republic (FRS CR) and description necessities for a proper applying of the process management. Methodology/Approach: Applying of process management at specific conditions. Findings: The paper presents process diagrams of the key processes of the OIC and describes a continuity, concurrence and causality among them. The double role of institutions in the key processes is shown. A necessity of proper setting of process evaluation parameters is outlined. Research Limitation/implication: The process management is not applied in full range yet. Creating of process maps, setting of process performance indicators, methods for processes performance measurement and applying of the risk management principles are needed. Originality/Value of paper: The paper describes first activities in applying of the quality management at the FRS CR.

Suggested Citation

  • Marek Gašparín, 2015. "Identification And Description Of Processes At The Operational And Information Centre Of The Fire And Rescue Service Of The Czech Republic," Quality Innovation Prosperity, Technical University of Košice, Department of integrated management, vol. 19(1).
  • Handle: RePEc:tuk:qipqip:v:19:y:2015:i:1:4

    Download full text from publisher

    File URL:
    Download Restriction: no

    More about this item


    processes; process management; customer; process evaluation; fire brigade;

    JEL classification:

    • Z - Other Special Topics


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tuk:qipqip:v:19:y:2015:i:1:4. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Matus Horvath). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.