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Identification And Description Of Processes At The Operational And Information Centre Of The Fire And Rescue Service Of The Czech Republic


  • Marek Gašparín


Purpose: The proposal of key processes at a workplace of the Operational and Information Centre (OIC) of the Fire and Rescue Service of the Czech Republic (FRS CR) and description necessities for a proper applying of the process management. Methodology/Approach: Applying of process management at specific conditions. Findings: The paper presents process diagrams of the key processes of the OIC and describes a continuity, concurrence and causality among them. The double role of institutions in the key processes is shown. A necessity of proper setting of process evaluation parameters is outlined. Research Limitation/implication: The process management is not applied in full range yet. Creating of process maps, setting of process performance indicators, methods for processes performance measurement and applying of the risk management principles are needed. Originality/Value of paper: The paper describes first activities in applying of the quality management at the FRS CR.

Suggested Citation

  • Marek Gašparín, 2015. "Identification And Description Of Processes At The Operational And Information Centre Of The Fire And Rescue Service Of The Czech Republic," Quality Innovation Prosperity, Technical University of Košice, Department of integrated management, vol. 19(1).
  • Handle: RePEc:tuk:qipqip:v:19:y:2015:i:1:4

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    References listed on IDEAS

    1. Majeske, Karl D. & Lynch-Caris, Terri & Herrin, Gary, 1997. "Evaluating product and process design changes with warranty data," International Journal of Production Economics, Elsevier, vol. 50(2-3), pages 79-89, June.
    2. Bersimis, Sotiris & Psarakis, Stelios & Panaretos, John, 2006. "Multivariate Statistical Process Control Charts: An Overview," MPRA Paper 6399, University Library of Munich, Germany.
    3. Tari, Juan Jose & Sabater, Vicente, 2004. "Quality tools and techniques: Are they necessary for quality management?," International Journal of Production Economics, Elsevier, vol. 92(3), pages 267-280, December.
    4. Gruner, Kjell E. & Homburg, Christian, 2000. "Does Customer Interaction Enhance New Product Success?," Journal of Business Research, Elsevier, vol. 49(1), pages 1-14, July.
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    More about this item


    processes; process management; customer; process evaluation; fire brigade;

    JEL classification:

    • Z - Other Special Topics


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