Monitoring Customer Satisfaction in Service Industry: A Cluster Analysis Approach
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References listed on IDEAS
- Komornicki Tomasz & Miszczuk Andrzej, 2010. "Eastern Poland as the Borderland of the European Union," Quaestiones Geographicae, De Gruyter Open, vol. 29(2), pages 55-69, June.
- Baker, Peter & Canessa, Marco, 2009. "Warehouse design: A structured approach," European Journal of Operational Research, Elsevier, vol. 193(2), pages 425-436, March.
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Keywordscustomer satisfaction; cluster analysis; service quality;
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