IDEAS home Printed from https://ideas.repec.org/a/taf/tkmrxx/v20y2022i6p797-813.html
   My bibliography  Save this article

Facilitating digital collaboration through knowledge management: a case study

Author

Listed:
  • Yawar Abbas
  • Alberto Martinetti
  • Mohammad Rajabalinejad
  • Florian Schuberth
  • L. A. M. van Dongen

Abstract

Knowledge management (KM) can facilitate collaboration and enhance innovation. To manage knowledge, organisations typically implement knowledge management systems (KMSs). It has been shown that KMS facilitates the management of explicit knowledge. However, KMSs are at times not embraced because of issues such as long file search times and information overload. Moreover, managing tacit knowledge via KMS is hardly discussed in literature. To shed light on these issues, this paper conducts a case study at a railway infrastructure manager. Three key practical problems have been identified that hinder current KMS use and sharing of tacit knowledge. To overcome these problems, a KM platform was developed, and its usability was assessed with 17 experts. A paired-samples t-test reveals that the developed platform reduces the file search time compared to the current solution. Moreover, structured interviews show that the lesson-learned site component contributes to improved learning, and the KM platform facilitates collaboration building.

Suggested Citation

  • Yawar Abbas & Alberto Martinetti & Mohammad Rajabalinejad & Florian Schuberth & L. A. M. van Dongen, 2022. "Facilitating digital collaboration through knowledge management: a case study," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 20(6), pages 797-813, November.
    • Handle: RePEc:taf:tkmrxx:v:20:y:2022:i:6:p:797-813
    DOI: 10.1080/14778238.2022.2029597
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14778238.2022.2029597
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14778238.2022.2029597?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Patricia Ordóñez de Pablos, 2023. "Preface: Dialogue on knowledge management, intellectual capital disclosure and sustainability," International Journal of Learning and Intellectual Capital, Inderscience Enterprises Ltd, vol. 20(6), pages 583-586.
    2. Saumyaranjan Sahoo & Anil Kumar & Arvind Upadhyay, 2023. "How do green knowledge management and green technology innovation impact corporate environmental performance? Understanding the role of green knowledge acquisition," Business Strategy and the Environment, Wiley Blackwell, vol. 32(1), pages 551-569, January.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:tkmrxx:v:20:y:2022:i:6:p:797-813. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/tkmr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.