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COVID-19 leadership challenges in knowledge work

Author

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  • Kathrin Kirchner
  • Christine Ipsen
  • John Paulin Hansen

Abstract

Considerable attention has been paid to employees’ experiences when working from home (WFH) during the COVID-19 pandemic, including their well-being and performance. However, less attention has been paid to how managers experience WFH and how this may challenge them in their new role as distance managers. This study investigates how managers of knowledge work experienced distance management during COVID-19. An international survey was distributed in the first weeks of the Danish national lockdown and collected data in spring 2020. Based on Danish responses from 1053 employees and 290 managers of knowledge work, who had limited prior experience in distance management, our analysis revealed 12 items where managers found their work during lockdown to be more challenging than employees did. The implications are that research and practice should consider the well-being and performance consequences of WFH not only for employees but also for managers, as their experiences differ, and the managers express challenges in their leadership.

Suggested Citation

  • Kathrin Kirchner & Christine Ipsen & John Paulin Hansen, 2021. "COVID-19 leadership challenges in knowledge work," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 19(4), pages 493-500, October.
    • Handle: RePEc:taf:tkmrxx:v:19:y:2021:i:4:p:493-500
    DOI: 10.1080/14778238.2021.1877579
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    Cited by:

    1. Gupta, Manish & Behl, Abhishek & Pereira, Vijay & Yahiaoui, Dorra & Varma, Arup, 2023. "“From Full-Time to Part-Time”: Motivation model for the turbulence-hit knowledge workers," Journal of Business Research, Elsevier, vol. 163(C).
    2. Christian Kagerl & Julia Starzetz, 2023. "Working from home for good? Lessons learned from the COVID-19 pandemic and what this means for the future of work," Journal of Business Economics, Springer, vol. 93(1), pages 229-265, January.

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