IDEAS home Printed from https://ideas.repec.org/a/taf/tjisxx/v30y2021i4p389-402.html
   My bibliography  Save this article

Privacy concerns and digital government: exploring citizen willingness to adopt the COVIDSafe app

Author

Listed:
  • Jiesen Lin
  • Lemuria Carter
  • Dapeng Liu

Abstract

Contact tracing is a key public health intervention during the coronavirus pandemic. While government contact tracing apps (e.g., COVIDSafe) may enforce personal information protection, privacy concerns remain among citizens. To date, few studies have investigated the adoption of contact tracing technology and corresponding citizen information privacy concerns. To address this gap, we propose a research model to explore the impact of individual privacy concerns, trust, and risk perceptions on citizen’s willingness to download a federal contact tracing app. To test the model, we administer a survey to Australian citizens to assess their perceptions of the government’s “COVIDSafe” app. The results of this study indicate that relative advantage, compatibility and trusting beliefs increase adoption intentions. The study provides recommendations for governments tackling COVID-19 and guidance for contact tracing strategies in preparation for future pandemics.

Suggested Citation

  • Jiesen Lin & Lemuria Carter & Dapeng Liu, 2021. "Privacy concerns and digital government: exploring citizen willingness to adopt the COVIDSafe app," European Journal of Information Systems, Taylor & Francis Journals, vol. 30(4), pages 389-402, July.
    • Handle: RePEc:taf:tjisxx:v:30:y:2021:i:4:p:389-402
    DOI: 10.1080/0960085X.2021.1920857
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/0960085X.2021.1920857
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/0960085X.2021.1920857?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Dassel, Katharina Sophie & Klein, Stefan, 2023. "To Zoom or not: Diverging responses to privacy and security risks," Journal of Business Research, Elsevier, vol. 161(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:tjisxx:v:30:y:2021:i:4:p:389-402. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/tjis .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.