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The influence of organisational context on training success in the restaurant industry

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  • Jose Luis Ballesteros
  • Petra De Saá

Abstract

Training plays a basic role in restaurants' success by improving the service quality provided by employees. The aim of this paper is to analyse how contextual factors, such as supervisors' support, resources' availability, opportunity to use training content, and organisational learning culture, influence training success. To that end, an empirical study was conducted on 137 restaurants. Results show that training success depends on the trainee's opportunities to use training content. Those opportunities are influenced by the resources' availability, as well as by the supervisors' support. The organisational learning culture influences training success through the resources' availability and supervisors' support.

Suggested Citation

  • Jose Luis Ballesteros & Petra De Saá, 2010. "The influence of organisational context on training success in the restaurant industry," The Service Industries Journal, Taylor & Francis Journals, vol. 32(8), pages 1265-1282, September.
    • Handle: RePEc:taf:servic:v:32:y:2010:i:8:p:1265-1282
    DOI: 10.1080/02642069.2010.531270
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