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Technology investments, performance and the effects of size and region in Turkish hospitals

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  • Ayse Tansel Cetin
  • Mine Aksu
  • Gokhan Ozer

Abstract

This study investigates the effects of technology investments on cost and quality performance and whether hospital size and region have a moderating effect on this relationship. The results are based on responses from 798 managers surveyed in 390 hospitals throughout Turkey. The findings reveal that information/office and clinical technologies have a statistically significant effect on a hospital's cost and quality performance. Furthermore, hospital size has a robust and statistically significant positive (negative) effect on the clinical technology--performance (info/office technology--performance) relationship. Finally, although being located in a developed region enhances hospital performance, it does not have a moderating effect on the technology--performance relationship.

Suggested Citation

  • Ayse Tansel Cetin & Mine Aksu & Gokhan Ozer, 2010. "Technology investments, performance and the effects of size and region in Turkish hospitals," The Service Industries Journal, Taylor & Francis Journals, vol. 32(5), pages 747-771, August.
    • Handle: RePEc:taf:servic:v:32:y:2010:i:5:p:747-771
    DOI: 10.1080/02642069.2010.529433
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