IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v31y2010i1p21-38.html
   My bibliography  Save this article

The innovative future of service industries: (anti-)globalization and commensuration

Author

Listed:
  • Carla C.J.M. Millar
  • Chong Ju Choi

Abstract

This paper is about the innovative future of service industries, with a focus on knowledge-intensive business services (KIBS). The authors discuss the unique characteristics of service industries, the effects of internet technology and standardization in the realm of globalization and the future global knowledge based society. The paper analyses the link between the assessment of KIBS -- by both stakeholders and clients -- and commensuration, which is defined as comparing different entities to a common metric and measurement. This conceptual paper argues that the temptation to ‘quantify’ the value of KIBS as if they were commodities in global free markets is mistaken and especially problematic in a knowledge based society and that the necessary conceptual framework will include commensuration and possibly concepts from the sociological study of exchange and gift-giving.

Suggested Citation

  • Carla C.J.M. Millar & Chong Ju Choi, 2010. "The innovative future of service industries: (anti-)globalization and commensuration," The Service Industries Journal, Taylor & Francis Journals, vol. 31(1), pages 21-38, February.
    • Handle: RePEc:taf:servic:v:31:y:2010:i:1:p:21-38
    DOI: 10.1080/02642069.2010.486030
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2010.486030
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2010.486030?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:31:y:2010:i:1:p:21-38. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.