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Intellectual capital and new product sale performance of the financial services industry in Taiwan

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  • Shu-Hua Chien
  • Min-Chih Chao

Abstract

This research considers the financial services industry in Taiwan and investigates the effect of intellectual capital -- namely human capital, organization capital and information capital -- on new product sale performance based on cross-functional integration and co-production. The results indicate that intellectual capital, cross-functional integration and co-production have a positive effect on new product sale performance. Also, the results confirm the positive mediate effect of cross-functional integration and co-production on intellectual capital and new product sale performance.

Suggested Citation

  • Shu-Hua Chien & Min-Chih Chao, 2010. "Intellectual capital and new product sale performance of the financial services industry in Taiwan," The Service Industries Journal, Taylor & Francis Journals, vol. 31(16), pages 2641-2659, July.
    • Handle: RePEc:taf:servic:v:31:y:2010:i:16:p:2641-2659
    DOI: 10.1080/02642069.2010.506572
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