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A unifying view of goods and services supply chain management

Author

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  • Tarikere T. Niranjan
  • Miles Weaver

Abstract

Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.

Suggested Citation

  • Tarikere T. Niranjan & Miles Weaver, 2010. "A unifying view of goods and services supply chain management," The Service Industries Journal, Taylor & Francis Journals, vol. 31(14), pages 2391-2410, May.
  • Handle: RePEc:taf:servic:v:31:y:2010:i:14:p:2391-2410
    DOI: 10.1080/02642069.2010.504821
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