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Employment relationships within European airport retailing

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  • Paul Freathy
  • Frank O'Connell

Abstract

Despite undergoing major strategic change, airport retailing has remained a neglected area of academic study. As a consequence, the structure and operation of labour market operations within airport retailing remains largely undocumented. This article attempts to redress this issue by providing an examination of the factors that influence the employment relationship within an airport environment. Using a qualitative research methodology, it details the means by which airport authorities and retailers have attempted to restructure their employment relations in response to changing market conditions. The article takes the concepts of labour market segmentation and flexibility and examines the applicability of ‘dualist’ theory to airport retailing.

Suggested Citation

  • Paul Freathy & Frank O'Connell, 2003. "Employment relationships within European airport retailing," The Service Industries Journal, Taylor & Francis Journals, vol. 23(4), pages 114-134, September.
    • Handle: RePEc:taf:servic:v:23:y:2003:i:4:p:114-134
    DOI: 10.1080/02642060412331301042
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    Cited by:

    1. Fiona Edgar & Alan Geare & David Saunders & Maike Beacker & Ilai Faanunu, 2017. "A transformative service research agenda: a study of workers’ well-being," The Service Industries Journal, Taylor & Francis Journals, vol. 37(1), pages 84-104, January.

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