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Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the ‘New’ Glasgow

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  • Chris Warhurst
  • DENNIS NICKSON
  • ANNE WITZ
  • ANNE MARIE CULLEN

Abstract

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Suggested Citation

  • Chris Warhurst & DENNIS NICKSON & ANNE WITZ & ANNE MARIE CULLEN, 2000. "Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the ‘New’ Glasgow," The Service Industries Journal, Taylor & Francis Journals, vol. 20(3), pages 1-18, July.
    • Handle: RePEc:taf:servic:v:20:y:2000:i:3:p:1-18
    DOI: 10.1080/02642060000000029
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    Citations

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    Cited by:

    1. Joan Sangster & Julia Smith, 2016. "Beards and Bloomers: Flight Attendants, Grievances and Embodied Labour in the Canadian Airline Industry, 1960s–1980s," Gender, Work and Organization, Wiley Blackwell, vol. 23(2), pages 183-199, March.
    2. Colin Lindsay & Ronald W. McQuaid, 2004. "Avoiding the ‘McJobs’," Work, Employment & Society, British Sociological Association, vol. 18(2), pages 297-319, June.
    3. Deborah Dean, 2005. "Recruiting a self," Work, Employment & Society, British Sociological Association, vol. 19(4), pages 761-774, December.
    4. Susanne YP Choi, 2018. "Masculinity and Precarity: Male Migrant Taxi Drivers in South China," Work, Employment & Society, British Sociological Association, vol. 32(3), pages 493-508, June.
    5. Quach, Sara & Jebarajakirthy, Charles & Thaichon, Park, 2017. "Aesthetic labor and visible diversity: The role in retailing service encounters," Journal of Retailing and Consumer Services, Elsevier, vol. 38(C), pages 34-43.
    6. Otterbring, Tobias & Bhatnagar, Roopali & Samuelsson, Peter & Borau, Sylvie, 2021. "Positive gender congruency effects on shopper responses: Field evidence from a gender egalitarian culture," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    7. Birken, Thomas & Dunkel, Wolfgang, 2013. "Dienstleistungsforschung und Dienstleistungspolitik: Eine Bestandsaufnahme internationaler Literatur zu 'service science' und 'service work'," Arbeitspapiere 282, Hans-Böckler-Stiftung, Düsseldorf.
    8. Paul, Michael & Hennig-Thurau, Thorsten & Groth, Markus, 2015. "Tightening or loosening the “iron cage”? The impact of formal and informal display controls on service customers," Journal of Business Research, Elsevier, vol. 68(5), pages 1062-1073.
    9. Kensbock, Sandra & Jennings, Gayle & Bailey, Janis & Patiar, Anoop, 2016. "Performing: Hotel room attendants’ employment experiences," Annals of Tourism Research, Elsevier, vol. 56(C), pages 112-127.
    10. Geraint Harvey & Carl Rhodes & Sheena J Vachhani & Karen Williams, 2017. "Neo-villeiny and the service sector: the case of hyper flexible and precarious work in fitness centres," Work, Employment & Society, British Sociological Association, vol. 31(1), pages 19-35, February.
    11. David Sarpong & Mairi Maclean, 2017. "Service nepotism in cosmopolitan transient social spaces," Work, Employment & Society, British Sociological Association, vol. 31(5), pages 764-781, October.
    12. Xie, Shengcheng & Wei, Haiying & Liu, Fu, 2023. "Is beauty always good? Effects of visual presentation of Influencer’s aesthetic labor on brand purchase intention," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    13. Tsaur, Sheng-Hshiung & Hsu, Fu-Sung & Kung, Li-Hua, 2020. "Hassles of cabin crew: An exploratory study," Journal of Air Transport Management, Elsevier, vol. 85(C).
    14. Akhlaq Ahmad, 2020. "Do Equal Qualifications Yield Equal Rewards for Immigrants in the Labour Market?," Work, Employment & Society, British Sociological Association, vol. 34(5), pages 826-843, October.
    15. Andrew R Timming, 2017. "The effect of foreign accent on employability: a study of the aural dimensions of aesthetic labour in customer-facing and non-customer-facing jobs," Work, Employment & Society, British Sociological Association, vol. 31(3), pages 409-428, June.
    16. Julia Coffey & David Farrugia & Lisa Adkins & Steven Threadgold, 2018. "Gender, Sexuality, and Risk in the Practice of Affective Labour for Young Women in Bar Work," Sociological Research Online, , vol. 23(4), pages 728-743, December.
    17. Rafia Faiz, 2023. "My first Little Black Dress: A Muslim immigrant woman academic's reflection on entanglement of esthetic labor and emotional labor at a White dinner," Gender, Work and Organization, Wiley Blackwell, vol. 30(3), pages 1142-1147, May.
    18. Keith Hayton, 2002. "Helping Those With Mental Health Problems Access Open Employment - A Glasgow Case Study," Local Economy, London South Bank University, vol. 17(1), pages 35-49, February.
    19. Julian Clarke, 2014. "Pre-employment training for the unemployed: A case study of a call centre foundation programme," Local Economy, London South Bank University, vol. 29(1-2), pages 113-128, February.
    20. Saikat Maitra & Srabani Maitra, 2018. "Producing the Aesthetic Self: An Analysis of Aesthetic Skill and Labour in the Organized Retail Industries in India," Journal of South Asian Development, , vol. 13(3), pages 337-357, December.
    21. Colin Lindsay & Garry Sturgeon, 2003. "Local Responses to Longterm Unemployment: Delivering Access to Employment in Edinburgh," Local Economy, London South Bank University, vol. 18(2), pages 159-173, May.

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