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Determinants of job satisfaction and turnover intentions of public employees: evidence from US federal agencies

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  • Seona Kim
  • Sung Min Park

Abstract

The purpose of this study is to probe the main determinants of job satisfaction (JS) and turnover intention (TI) in the public sector, as identified in the relevant literature: goal congruence, intrinsic and extrinsic work motivation, and interpersonal trust. Drawing on Simon’s two-factor theory, as well as employing a systematic conceptual and empirical model, this research analyzes two dimensions of TI among public employees (conflictual TI and developmental TI) to identify important antecedents and mediating conditions (pull factors and push factors) of TI. Large data sets from the Merit Principles Survey (MPS) are used to develop an ‘antecedent-mediator-outcome’ model that empirically analyzes and tests the direct and indirect effects of a set of attitudinal and behavioral influences on JS and two types of TI within US federal agencies. The research finds that certain predictors and mediators play major roles in meaningfully diminishing the levels of conflictual TI and developmental TI while significantly boosting JS. Based on a discussion of the main findings, research and practical implications for public management theory and practice are provided.

Suggested Citation

  • Seona Kim & Sung Min Park, 2014. "Determinants of job satisfaction and turnover intentions of public employees: evidence from US federal agencies," International Review of Public Administration, Taylor & Francis Journals, vol. 19(1), pages 63-90, January.
    • Handle: RePEc:taf:rrpaxx:v:19:y:2014:i:1:p:63-90
    DOI: 10.1080/12294659.2014.887354
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    Cited by:

    1. Sumas Wongsunopparat & Pranee Jaroensuk, 2021. "Suitable Leadership Style for Service Industry in Bangkok," International Journal of Learning and Development, Macrothink Institute, vol. 11(1), pages 39-61, March.
    2. Billy Tat Wai Yu & Wai Ming To, 2021. "The Effects of Difficult Co-Workers on Employee Attitudinal Responses and Intention to Leave Among Chinese Working Adults," SAGE Open, , vol. 11(2), pages 21582440211, May.
    3. Ye Hoon Lee & Hyungsook Kim & Yonghyun Park, 2022. "Development of a Conceptual Model of Occupational Stress for Athletic Directors in Sport Contexts," IJERPH, MDPI, vol. 19(1), pages 1-14, January.

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