IDEAS home Printed from https://ideas.repec.org/a/taf/rpxmxx/v24y2022i2p208-232.html
   My bibliography  Save this article

How to influence the professional discretion of street-level bureaucrats: transformational leadership, organizational learning, and professionalization strategies in the delivery of social assistance

Author

Listed:
  • Huan Zhang
  • Ling Yang
  • Robert Walker
  • Yean Wang

Abstract

Developing professional discretion of street-level bureaucrats (SLBs) is not only an important strategy for bridging the gap between public service rules at policy level and sophisticated individual service needs at practical level, but it also has recently become a hot topic in public management. This study advances the SLB theory by providing empirical evidence that organizational learning capability and organizational type buffered the impact of transformational leadership on professional discretion in a sample of 595 Chinese professional social workers. This research showed that establishing an internal professional learning mechanism in public service agencies was conducive to improving SLBs’ professional discretion.

Suggested Citation

  • Huan Zhang & Ling Yang & Robert Walker & Yean Wang, 2022. "How to influence the professional discretion of street-level bureaucrats: transformational leadership, organizational learning, and professionalization strategies in the delivery of social assistance," Public Management Review, Taylor & Francis Journals, vol. 24(2), pages 208-232, February.
    • Handle: RePEc:taf:rpxmxx:v:24:y:2022:i:2:p:208-232
    DOI: 10.1080/14719037.2020.1805919
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14719037.2020.1805919
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14719037.2020.1805919?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rpxmxx:v:24:y:2022:i:2:p:208-232. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rpxm .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.