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Contact with citizens and job satisfaction: expanding person-environment models of public service motivation

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  • Palina Prysmakova

Abstract

Relational job design theory suggests that interactions with citizens is an important motivational factor for public service employees. Through the mechanisms of fit, such interactions might enhance job satisfaction derived from employees’ public service motivation. The results of a local government study (N = 917) confirm that consistent with previous research the relationship between public service motivation and job satisfaction are mediated through person-organization fit. Yet, that indirect effect is also moderated by the regularity of contact with citizens. When contact with citizens is high, the indirect effect is stronger and when contact with citizens is low, the indirect effect is weaker.

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  • Palina Prysmakova, 2021. "Contact with citizens and job satisfaction: expanding person-environment models of public service motivation," Public Management Review, Taylor & Francis Journals, vol. 23(9), pages 1339-1358, September.
    • Handle: RePEc:taf:rpxmxx:v:23:y:2021:i:9:p:1339-1358
    DOI: 10.1080/14719037.2020.1751252
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    Cited by:

    1. Leiv Opstad, 2021. "Is there a Trade-Off between Financial Rewards and Other Job Benefits? Different Career Pathways for two Groups of Management Students," International Journal of Social Sciences, European Research Center, vol. 10(2), pages 15-30, September.

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