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Proposed non-linear relation between satisfaction with government performance and co-production: an initial empirical test

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  • Jue Young Mok

Abstract

This study attempted to estimate a new descriptive model that integrated the elements of the expectancy-disconfirmation model and the prospect theory framework and examined the linear and non-linear relations between citizen satisfaction with public services and co-production. Based on the 2014 data on U.S. citizens, the results proposed that citizens who are not dissatisfied were more likely to participate in its co-production. This study found that citizen satisfaction shows quadratic patterns of increases with decreasing rates of participation in co-production. The limitation of the data and models used in this study were further discussed for cautious interpretations of the results.

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  • Jue Young Mok, 2020. "Proposed non-linear relation between satisfaction with government performance and co-production: an initial empirical test," Public Management Review, Taylor & Francis Journals, vol. 22(3), pages 432-451, March.
    • Handle: RePEc:taf:rpxmxx:v:22:y:2020:i:3:p:432-451
    DOI: 10.1080/14719037.2019.1599060
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    Cited by:

    1. Siti Daleela Mohd Wahid & Siti Hajjar Mohd Amin & Abdul Jalil Mohamed Ali & Abdul Jalil Mohamed Ali & Aida Abdullah & Siti Mariam Ali, 2020. "Citizen-Centric Public Service Satisfaction During Pandemic Outbreak: A Measurement Model," Journal of Public Administration and Governance, Macrothink Institute, vol. 10(4), pages 100117-1001, December.
    2. Siti Daleela Mohd Wahid & Siti Hajjar Mohd Amin & Abdul Jalil Mohamed Ali & Aida Abdullah & Siti Mariam Ali & Siti Noraziana Azis, 2020. "Citizen-Centric Strategies During Crisis Outbreak: An Overview," Journal of Public Administration and Governance, Macrothink Institute, vol. 10(4), pages 3752-3752, December.

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