IDEAS home Printed from https://ideas.repec.org/a/taf/rpxmxx/v21y2019i6p839-862.html
   My bibliography  Save this article

Interplay between efficiency and quality in contracting: a case of responses to policy changes in public hearing-aid service

Author

Listed:
  • Niels Joseph Lennon
  • Kasper Trolle Elmholdt

Abstract

This article provides a study of supply-side responses to contracting out hearing aid services and products in the Danish public sector. Drawing on the theory of social mechanisms, we show how service quality is reconfigured as a response to the contracting changes and argue that efficiency and quality concerns are always interrelated. We conclude that micro level action-formation components will likely transform the effects of the situational policy changes at the macro level. Therefore, simultaneous management of efficiency and quality is an essential and ongoing effort that requires responsiveness to the non-contractible dimensions of quality.

Suggested Citation

  • Niels Joseph Lennon & Kasper Trolle Elmholdt, 2019. "Interplay between efficiency and quality in contracting: a case of responses to policy changes in public hearing-aid service," Public Management Review, Taylor & Francis Journals, vol. 21(6), pages 839-862, June.
    • Handle: RePEc:taf:rpxmxx:v:21:y:2019:i:6:p:839-862
    DOI: 10.1080/14719037.2018.1538422
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14719037.2018.1538422
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14719037.2018.1538422?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rpxmxx:v:21:y:2019:i:6:p:839-862. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rpxm .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.