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Gaming the system: building an online management game to spread and gather insights into the dynamics of performance management systems

Author

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  • Scott Douglas
  • Christopher Hood
  • Tom Overmans
  • Floor Scheepers

Abstract

Extensive research has produced many insights into the dynamics of performance management systems. Spreading these complex insights among students and practitioners can be a daunting task. Gathering new insights can be equally challenging. This article introduces a novel tool for teaching and researching performance management, reporting on the design and first use of a free online management game. Players take the role of a hospital manager trying to satisfy multiple stakeholders through applying different performance management instruments. While students learn about the complexities of performance management, researchers gather data about the pathways individuals pursue while navigating performance management systems.

Suggested Citation

  • Scott Douglas & Christopher Hood & Tom Overmans & Floor Scheepers, 2019. "Gaming the system: building an online management game to spread and gather insights into the dynamics of performance management systems," Public Management Review, Taylor & Francis Journals, vol. 21(10), pages 1560-1576, October.
    • Handle: RePEc:taf:rpxmxx:v:21:y:2019:i:10:p:1560-1576
    DOI: 10.1080/14719037.2019.1571277
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