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Exploring the effects of service provider’s organizational support and empowerment on employee engagement and well-being

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  • Arafat Rahman
  • Peter Björk
  • Annika Ravald

Abstract

This paper aims to explore the effects of a service provider’s organizational support and organizational empowerment on employee well-being in the healthcare service context. It also investigates if employee engagement has an effect on employee well-being. An empirical study among the employees (n = 153) of a therapeutic and rehabilitation service provider in Dhaka, Bangladesh reveals that both organizational support and organizational empowerment have positive influences on employee well-being. Although organizational support has the largest effect on employee engagement, the influence of organizational empowerment on employee engagement is not a significant factor. However, employee engagement influences their well-being. The study findings provide insights by explaining the roles that a service provider can play to enhance employee well-being and the strategies that managers can take to realize the positive effects of organizational support and empowerment on well-being.

Suggested Citation

  • Arafat Rahman & Peter Björk & Annika Ravald, 2020. "Exploring the effects of service provider’s organizational support and empowerment on employee engagement and well-being," Cogent Business & Management, Taylor & Francis Journals, vol. 7(1), pages 1767329-176, January.
    • Handle: RePEc:taf:oabmxx:v:7:y:2020:i:1:p:1767329
    DOI: 10.1080/23311975.2020.1767329
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    Cited by:

    1. Ayman Alshaabani & Farheen Naz & Róbert Magda & Ildikó Rudnák, 2021. "Impact of Perceived Organizational Support on OCB in the Time of COVID-19 Pandemic in Hungary: Employee Engagement and Affective Commitment as Mediators," Sustainability, MDPI, vol. 13(14), pages 1-21, July.

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