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Effect of Team-Member Exchange on Turnover Intention: A Cross-Cultural Perspective on a Selected Aspect of Employee Engagement

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  • Lea Rutishauser
  • Anna Sender

Abstract

Research indicates that engaged employees demonstrate higher job satisfaction and lower turnover intention. However, employee engagement itself is influenced by and consists of a number of different factors. This study focuses on one specific aspect of employee engagement: the social interaction of team-members (i.e., team-member exchange, TMX) as a source of employee engagement. Drawing on social exchange theory, social information processing theory, and engagement literature, we investigate the role of societal culture on TMX, and we argue that the negative relationship of TMX and turnover intention is stronger in cultures high in collectivism and high in power distance. We combined the individual-level data of 6,664 employees from 14 countries with country-level data regarding the cultural values collectivism and power distance. Multilevel analysis supported the hypothesis that culture moderates the relationship between TMX and turnover intention such that the effect was stronger in cultures high in collectivism. However, power distance did not moderate the relationship between TMX and turnover intention. This study contributes to the research field by adding a cross-cultural perspective and testing country-level moderation effects. The practical implications of our findings are discussed.

Suggested Citation

  • Lea Rutishauser & Anna Sender, 2019. "Effect of Team-Member Exchange on Turnover Intention: A Cross-Cultural Perspective on a Selected Aspect of Employee Engagement," International Studies of Management & Organization, Taylor & Francis Journals, vol. 49(1), pages 43-62, January.
    • Handle: RePEc:taf:mimoxx:v:49:y:2019:i:1:p:43-62
    DOI: 10.1080/00208825.2019.1565093
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    Cited by:

    1. Mariam Farooq & Omer Farooq & Walid Cheffi, 2019. "How Do Employees Respond to the CSR Initiatives of their Organizations: Empirical Evidence from Developing Countries," Sustainability, MDPI, vol. 11(9), pages 1-14, May.
    2. Thuy, Nguyen Thi Bich & Van, Phan Dang Ngoc Yen, 2020. "Employee Commitment To Organizational Change With The Role Of Job Satisfaction And Transformational Leadership," OSF Preprints vs689, Center for Open Science.
    3. repec:thr:techub:1002:y:2020:i:1:p:1-17 is not listed on IDEAS
    4. Yi-Ping Chang & Hsiu-Hua Hu & Chih-Ming Lin, 2021. "Consistency or Hypocrisy? The Impact of Internal Corporate Social Responsibility on Employee Behavior: A Moderated Mediation Model," Sustainability, MDPI, vol. 13(17), pages 1-21, August.
    5. Nguyen Thi Bich Thuy & Phan Dang Ngoc Yen Van, 2020. "Employee Commitment to Organizational Change with the Role of Job Satisfaction and Transformational Leadership," Technium Social Sciences Journal, Technium Science, vol. 2(1), pages 1-17, January.

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