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Corporate Social Responsibility, Public Service Motivation and Organizational Citizenship Behavior in the Public Sector

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  • Moustafa Abdelmotaleb
  • Sudhir K. Saha

Abstract

This article examines the mediating role of public service motivation (PSM) on the relationship between employees’ perceptions of corporate social responsibility (CSR) and organizational citizenship behavior (OCB). A sample of employees working in public sector banks in Egypt completed a structured questionnaire comprising of questions regarding CSR perceptions and PSM. Immediate supervisors rated the OCB of employees who responded to the survey. Results reported in the paper found the following: a) Employee perceptions of both internal and external CSR had a positive influence on the development of employee desire to serve the public; b) PSM partially mediated the relationship between internal CSR perceptions and employee OCB; c) PSM fully mediated the relationship between external CSR perceptions and OCB. This study extends current knowledge of the theoretical foundations surrounding CSR at the individual-level of analysis and offers practical implications by stressing the importance of employee desire to serve the public.

Suggested Citation

  • Moustafa Abdelmotaleb & Sudhir K. Saha, 2019. "Corporate Social Responsibility, Public Service Motivation and Organizational Citizenship Behavior in the Public Sector," International Journal of Public Administration, Taylor & Francis Journals, vol. 42(11), pages 929-939, August.
    • Handle: RePEc:taf:lpadxx:v:42:y:2019:i:11:p:929-939
    DOI: 10.1080/01900692.2018.1523189
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    Cited by:

    1. Huy Quang Pham & Phuc Kien Vu, 2023. "Does Public Value Commitment Leadership and Corporate Social Responsibility Fuel Accountant’s Productivity During Covid-19 Pandemic and New Normal: A Case Study on Public Sector in Vietnam," Public Organization Review, Springer, vol. 23(2), pages 575-603, June.

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