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Performance Measurement in Emerging Market Social Enterprises using a Balanced Scorecard

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  • Anastacia Mamabolo
  • Kerrin Myres

Abstract

Performance measurement in social enterprises is important; however, up to now, there is no agreement on which tool to use, especially for those in emerging markets. Therefore, this study used a balanced scorecard to quantitatively measure performance of 446 social enterprises in South Africa. The findings show that the adapted perspectives of a balanced scorecard such as customer, organizational learning and growth, finance and internal processes can be used as performance indicators. This study developed and tested an adapted balanced scorecard that can be used as a performance instrument for enterprises that do not have specific measurement tools.

Suggested Citation

  • Anastacia Mamabolo & Kerrin Myres, 2020. "Performance Measurement in Emerging Market Social Enterprises using a Balanced Scorecard," Journal of Social Entrepreneurship, Taylor & Francis Journals, vol. 11(1), pages 65-87, January.
    • Handle: RePEc:taf:jsocen:v:11:y:2020:i:1:p:65-87
    DOI: 10.1080/19420676.2018.1561499
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    Cited by:

    1. Cosa, Marcello & Urban, Boris, 2023. "A systematic review of performance measurement systems and their relevance to social enterprises," OSF Preprints 6ft2p, Center for Open Science.
    2. Xiao-Min Yu & Ke Chen & Jin-Tong Liu, 2022. "Exploring How Organizational Capabilities Contribute to the Performance of Social Enterprises: Insights from China," Sustainability, MDPI, vol. 14(7), pages 1-20, April.
    3. Maiorov, Andrey A., 2021. "Management of a higher education institution and ways to implement effectively its innovation policy," Economic Consultant, Roman I. Ostapenko, vol. 34(2), pages 42-51.

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