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A structural analysis of the EFQM model: an assessment of the mediating role of process management

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  • Eva Suárez
  • José L. Roldán
  • Arturo Calvo-Mora

Abstract

The purpose of this paper is to research how the critical total quality management (TQM) factors present in the European Foundation for Quality Management (EFQM) model make up a management system. This article presents a significant contribution to the current body of TQM by establishing the model's internal working structure as a management system and also by showing how the way in which the organization designs and starts up this system has a bearing on its results. The methodology used is structural equation modeling (Partial Least Squares technique). The sample consisted of 116 firms. Our findings show that: (1) the EFQM model is a reliable and valid framework to measure the results achieved by the firm; (2) The synergies between the critical factors make up a management system, especially, the importance of leadership, strategy and processes for the system's effectiveness and soundness; (3) The obtaining of a measure of the overall results. This allows us to have an overall indicator of the level of excellence attained by the firm; (4) The process management fully mediates the influence of strategy, and alliances and resources management respectively on overall results.

Suggested Citation

  • Eva Suárez & José L. Roldán & Arturo Calvo-Mora, 2014. "A structural analysis of the EFQM model: an assessment of the mediating role of process management," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 15(5), pages 862-885, November.
    • Handle: RePEc:taf:jbemgt:v:15:y:2014:i:5:p:862-885
    DOI: 10.3846/16111699.2013.776627
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    Cited by:

    1. Umair Ahmed & Waheed Ali Umrani & Umer Zaman & Sheraz Mustafa Rajput & Tariq Aziz, 2020. "Corporate Entrepreneurship and Business Performance: The Mediating Role of Employee Engagement," SAGE Open, , vol. 10(4), pages 21582440209, November.
    2. Vega-Vázquez, Manuela & Cossío-Silva, Francisco-José & Revilla-Camacho, María-Ángeles, 2016. "Entrepreneurial orientation–hotel performance: Has market orientation anything to say?," Journal of Business Research, Elsevier, vol. 69(11), pages 5089-5094.
    3. Saeed Khalifa Alshaali & Somayyah Abdulla AlYammahi, 2022. "The Innovation Management Modelling in the Water Sector in the United Arab Emirates: A Mixed-Methods Study," Journal of Management and Sustainability, Canadian Center of Science and Education, vol. 12(2), pages 1-1, December.

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