IDEAS home Printed from
   My bibliography  Save this article

Technology Innovation in Internationalising SMEs


  • Emilia Rovira Nordman
  • Daniel Tolstoy


This study investigates the potential effects of product flexibility and personal interaction on technology innovation in the realm of the foreign customer relationships of small and medium-sized enterprises (SMEs). The results of a linear structural relations (LISREL) analysis of 188 relationships between Swedish SMEs and their foreign customers demonstrate that SMEs' product flexibility stimulates personal interaction in foreign customer relationships, which in turn enhances the firms' technology innovation. The findings suggest that personal interaction reinforces a trusting relationship and, thereby, facilitates processes by which the knowledge of the involved parties is combined into new technological solutions. Hence, we conclude that product flexibility and personal interaction with foreign customers are important strategic factors for SMEs' technological innovation in foreign markets.

Suggested Citation

  • Emilia Rovira Nordman & Daniel Tolstoy, 2011. "Technology Innovation in Internationalising SMEs," Industry and Innovation, Taylor & Francis Journals, vol. 18(7), pages 669-684, October.
  • Handle: RePEc:taf:indinn:v:18:y:2011:i:7:p:669-684
    DOI: 10.1080/13662716.2011.604472

    Download full text from publisher

    File URL:
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to search for a different version of it.


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. Nordman, Emilia Rovira & Tolstoy, Daniel, 2016. "The impact of opportunity connectedness on innovation in SMEs’ foreign-market relationships," Technovation, Elsevier, vol. 57, pages 47-57.
    2. Patrizia de Luca & Giovanna Pegan, 2016. "Business innovation and Internationalisation: Focus on the Italian Coffee Industry," MERCATI E COMPETITIVITÀ, FrancoAngeli Editore, vol. 2016(2), pages 63-81.

    More about this item


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:indinn:v:18:y:2011:i:7:p:669-684. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Chris Longhurst). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.