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The cult of customer responsiveness: is design innovation the price of a client-focused construction industry?

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  • Chris Ivory

Abstract

Much has been written about the positive contribution made by the customer to innovation in bespoke and low-volume products like those of construction. Far less attention has been given to the potentially corrosive effects the client might have on innovation. Drawing on three construction case studies, this paper argues that strong client leadership may have negative consequences for innovation, including the suppression of innovation and an overly narrow focus on particular types of innovation. Given that innovation has a key role in the future competitiveness of any industry, it is argued that the role of the client in construction innovation requires more careful examination than it has thus far been afforded.

Suggested Citation

  • Chris Ivory, 2005. "The cult of customer responsiveness: is design innovation the price of a client-focused construction industry?," Construction Management and Economics, Taylor & Francis Journals, vol. 23(8), pages 861-870.
    • Handle: RePEc:taf:conmgt:v:23:y:2005:i:8:p:861-870
    DOI: 10.1080/01446190500204648
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    Citations

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    Cited by:

    1. Jan Bröchner, 2010. "Innovation in Construction," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 31, Edward Elgar Publishing.
    2. Satu Reijonen & Rebecca Pinheiro-Croisel, 2012. "The dynamics of innovation influents: contracts and sustainable energy innovation uptake," Post-Print halshs-00743386, HAL.
    3. Athena Roumboutsos & St�phane Saussier, 2014. "Public-private partnerships and investments in innovation: the influence of the contractual arrangement," Construction Management and Economics, Taylor & Francis Journals, vol. 32(4), pages 349-361, April.
    4. Faïz Gallouj & Faridah Djellal (ed.), 2010. "The Handbook of Innovation and Services," Books, Edward Elgar Publishing, number 12872.

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