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Total quality management and the learning organization: a dialogue for change in construction

Author

Listed:
  • Peter Love
  • Heng Li
  • Zahir Irani
  • Olusegun Faniran

Abstract

Many construction organizations have misunderstood the reality that total quality management (TQM) based on continuous improvement requires a commitment to learning and that essentially it is the means to a learning organization. The paper argues that if the construction industry is to improve its performance and competitiveness, then there needs to be a cultural and behavioural shift in the mind-set of practitioners, academics and the professional institutions. Their focus should be on re-thinking their approaches to TQM so that learning becomes the norm. It is demonstrated that a relationship exists between the constructs of TQM, organizational learning, and the learning organization. Based on a review of existing literature, a conceptual model for a learning organization in construction is presented and discussed. The paper proposes some refinements to the concept of the learning organization, directed at clearly positioning the critical focus of learning at the organizational level in construction.

Suggested Citation

  • Peter Love & Heng Li & Zahir Irani & Olusegun Faniran, 2000. "Total quality management and the learning organization: a dialogue for change in construction," Construction Management and Economics, Taylor & Francis Journals, vol. 18(3), pages 321-331.
    • Handle: RePEc:taf:conmgt:v:18:y:2000:i:3:p:321-331
    DOI: 10.1080/014461900370681
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    Citations

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    Cited by:

    1. Albert P. C. Chan & Junfeng Guan & Tracy N. Y. Choi & Yang Yang & Guangdong Wu & Edmond Lam, 2023. "Improving Safety Performance of Construction Workers through Learning from Incidents," IJERPH, MDPI, vol. 20(5), pages 1-26, March.
    2. Víctor Jesus García-Morales & Rodrigo Martín-Rojas & Raquel Garde-Sánchez, 2020. "How to Encourage Social Entrepreneurship Action? Using Web 2.0 Technologies in Higher Education Institutions," Journal of Business Ethics, Springer, vol. 161(2), pages 329-350, January.
    3. Kumar Virender & Pandey Amrendra & Singh Rahul, 2023. "Project success and critical success factors of construction projects: project practitioners’ perspectives," Organization, Technology and Management in Construction, Sciendo, vol. 15(1), pages 1-22, January.
    4. M. R. Ibrahim & D. U. Muhammad & B. Muhammad & J. O. Alaezi & J. Agidani, 2023. "The Key to Organizational and construction Excellence: A Study of Total Quality Management," Papers 2305.13104, arXiv.org.
    5. Antonia Madrid-Guijarro & Dominique Philippe Martin & Domingo García-Pérez-de-Lema, 2021. "Capacity of open innovation activities in fostering product and process innovation in manufacturing SMEs," Review of Managerial Science, Springer, vol. 15(7), pages 2137-2164, October.
    6. Chen Wang & Yutong Tang & Mukhtar A. Kassem & Hong Yeow Ong & Jeffrey Boon Hui Yap & Kherun Nita Ali, 2022. "Novel Quality-Embedded Earned Value Performance Analysis Tool for Sustainable Project Portfolio Production," Sustainability, MDPI, vol. 14(13), pages 1-28, July.
    7. Philipp Dräger & Peter Letmathe, 2023. "Who Drives Circularity?—The Role of Construction Company Employees in Achieving High Circular Economy Efficiency," Sustainability, MDPI, vol. 15(9), pages 1-18, April.

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