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Business Process Management Maturity Model - Serbian Enterprises' Maturity Level


  • Marija Anđelković Pešić

    (University of Niš)

  • Vesna Janković Milić

    (University of Niš)

  • Aleksandra Anđelković

    (University of Niš)


Business process management maturity model enables description of "as-is" enterprise's state, in terms of presence and acceptance of process approach.The heart of this model includes five factors or levers, critical for successful implementation of business process management. These factors are: strategic approach, process management, technology, employee management, and business culture. The above-mentioned factors influence the level of enterprise's maturity. At each level, an enterprise is in a specific state: silo, tactical integration, process orientation, optimized enterprise, and intelligent network. When maturity factors are analyzed simultaneously with maturity levels one can formulate two-dimensional business process management maturity model. From the perspective of process management maturity, the state of Serbian economy is also shown in the form of two-dimensional model.

Suggested Citation

  • Marija Anđelković Pešić & Vesna Janković Milić & Aleksandra Anđelković, 2012. "Business Process Management Maturity Model - Serbian Enterprises' Maturity Level," Serbian Association of Economists Journal, SAE - Serbian Association of Economists, issue 3-4, pages 190-198, May.
  • Handle: RePEc:srb:journl:y:2012:i:3-4:p:190-198

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    management; business processes; maturity; levels; factors.;

    JEL classification:

    • E00 - Macroeconomics and Monetary Economics - - General - - - General


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