IDEAS home Printed from https://ideas.repec.org/a/srb/journl/y2012i3-4p190-198.html
   My bibliography  Save this article

Business Process Management Maturity Model - Serbian Enterprises' Maturity Level

Author

Listed:
  • Marija Anđelković Pešić

    (University of Niš)

  • Vesna Janković Milić

    (University of Niš)

  • Aleksandra Anđelković

    (University of Niš)

Abstract

Business process management maturity model enables description of "as-is" enterprise's state, in terms of presence and acceptance of process approach.The heart of this model includes five factors or levers, critical for successful implementation of business process management. These factors are: strategic approach, process management, technology, employee management, and business culture. The above-mentioned factors influence the level of enterprise's maturity. At each level, an enterprise is in a specific state: silo, tactical integration, process orientation, optimized enterprise, and intelligent network. When maturity factors are analyzed simultaneously with maturity levels one can formulate two-dimensional business process management maturity model. From the perspective of process management maturity, the state of Serbian economy is also shown in the form of two-dimensional model.

Suggested Citation

  • Marija Anđelković Pešić & Vesna Janković Milić & Aleksandra Anđelković, 2012. "Business Process Management Maturity Model - Serbian Enterprises' Maturity Level," Serbian Association of Economists Journal, SAE - Serbian Association of Economists, issue 3-4, pages 190-198, May.
  • Handle: RePEc:srb:journl:y:2012:i:3-4:p:190-198
    as

    Download full text from publisher

    File URL: http://www.ses.org.rs/ekonomika-preduzeca/2012-3-4-06.pdf
    Download Restriction: no

    More about this item

    Keywords

    management; business processes; maturity; levels; factors.;

    JEL classification:

    • E00 - Macroeconomics and Monetary Economics - - General - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:srb:journl:y:2012:i:3-4:p:190-198. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Milos Stamatovic) or (Rebekah McClure). General contact details of provider: http://edirc.repec.org/data/yueaaea.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.