IDEAS home Printed from https://ideas.repec.org/a/spr/syspar/v36y2023i3d10.1007_s11213-022-09614-y.html
   My bibliography  Save this article

Demonstrating the Elaborated Action Design Research (eADR) Model to Address Communication Challenges During Software Development

Author

Listed:
  • Anthea Venter

    (University of Pretoria)

  • Marne Vries

    (University of Pretoria)

Abstract

Communication is a powerful, universal, everyday activity that impacts many, if not all, aspects of our lives. The importance and complexities of communication are however still often overlooked. Inadequate communication during software development projects at a medium-sized enterprise, Company-GIS (CGIS), caused delays in project tasks, negatively impacting quality, on-time delivery, and delivery within budget. In this study, we argue that a collaborative methodology was required to ensure adequate diagnosis of the problem, creating multiple artefacts to address the communication problems. We argue that a recent research methodology called action design research (ADR) is best suited for a practice-inspired problem. Acknowledging the latest developments within the ADR discipline, we believe that the elaborated action design research (eADR) process model addressed the need to explicitly show our knowledge contributions in the form of two artefacts: (1) An Agile requirement engineering solution (ARES) to address the communication problems, the primary artefact; and (2) A taxonomy of perceived communication problems, a secondary artefact. In this experience report, we indicate that the eADR process model was instrumental in facilitating diagnosis, followed by design, implementation, and evolution of the primary artefact, the ARES. The practical demonstration of ARES also highlighted the need for further evolution of the eADR as a method artefact. Based on our reflections on applying the eADR, we suggest changes to the eADR including an additional design cycle phase, suggestion, between problem formulation and artefact creation, as well as merging reflection and learning into a single phase.

Suggested Citation

  • Anthea Venter & Marne Vries, 2023. "Demonstrating the Elaborated Action Design Research (eADR) Model to Address Communication Challenges During Software Development," Systemic Practice and Action Research, Springer, vol. 36(3), pages 407-425, June.
    • Handle: RePEc:spr:syspar:v:36:y:2023:i:3:d:10.1007_s11213-022-09614-y
    DOI: 10.1007/s11213-022-09614-y
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11213-022-09614-y
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11213-022-09614-y?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Matthew T. Mullarkey & Alan R. Hevner & Pär Ågerfalk, 2019. "An elaborated action design research process model," European Journal of Information Systems, Taylor & Francis Journals, vol. 28(1), pages 6-20, January.
    2. Maung K. Sein & Matti Rossi, 2019. "Elaborating ADR while drifting away from its essence: A commentary on Mullarkey and Hevner," European Journal of Information Systems, Taylor & Francis Journals, vol. 28(1), pages 21-25, January.
    3. Marné Vries & Simone Berger, 2017. "An Action Design Research Approach within Enterprise Engineering," Systemic Practice and Action Research, Springer, vol. 30(2), pages 187-207, April.
    4. Dalila Cisco Collatto & Aline Dresch & Daniel Pacheco Lacerda & Ione Ghislene Bentz, 2018. "Is Action Design Research Indeed Necessary? Analysis and Synergies Between Action Research and Design Science Research," Systemic Practice and Action Research, Springer, vol. 31(3), pages 239-267, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Alexia Athanasopoulou & Mark De Reuver, 2020. "How do business model tools facilitate business model exploration? Evidence from action research," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(3), pages 495-508, September.
    2. Flaminia Reale & Federica Segato & Daniela Tartaglini & Cristina Masella, 2020. "Action Research as a Method to Find Solutions for the Burden of Caregiving at Hospital Discharge," Systemic Practice and Action Research, Springer, vol. 33(2), pages 167-185, April.
    3. J. Vicente Tébar-Rubio & F. Javier Ramírez & M. José Ruiz-Ortega, 2023. "Conducting Action Research to Improve Operational Efficiency in Manufacturing: The Case of a First-Tier Automotive Supplier," Systemic Practice and Action Research, Springer, vol. 36(3), pages 427-459, June.
    4. Jagdish Bhadu & Pramod Kumar & Jaiprakash Bhamu & Dharmendra Singh, 2022. "Lean production performance indicators for medium and small manufacturing enterprises: modelling through analytical hierarchy process," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 13(2), pages 978-997, April.
    5. Clinton Daniel & Matthew Mullarkey & Manish Agrawal, 2023. "RQ Labs: A Cybersecurity Workforce Skills Development Framework," Information Systems Frontiers, Springer, vol. 25(2), pages 431-450, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:syspar:v:36:y:2023:i:3:d:10.1007_s11213-022-09614-y. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.