Customer interaction in environmental innovation: the case of cloth diaper laundering
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- Youn Kang & Won Lee, 2015. "Self-customization of online service environments by users and its effect on their continuance intention," Service Business, Springer;Pan-Pacific Business Association, vol. 9(2), pages 321-342, June.
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KeywordsEnvironmental innovation; Service; Customer; Laundering company; Environmental performance; Competitiveness;
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