The concept study of Servqual method’s gap
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References listed on IDEAS
- Greco, Salvatore & Matarazzo, Benedetto & Slowinski, Roman, 2001. "Rough sets theory for multicriteria decision analysis," European Journal of Operational Research, Elsevier, vol. 129(1), pages 1-47, February.
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KeywordsQuality management; Service management; Quality services; Servqual; Model of quality;
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